Well you should clean for sure and the YouTube videos people seem happy with them. I would go through the instructions again make sure all is set up correctly and to the height they recommend and then I would start it up again, shut of the air let it run for a bit then slowly open the air tell you see some bubble formation and leave it like that for a while, like 2 hours see what it does. If there is no dry foam at the top of the neck inside the cup, add a little more air, then wait again and redo the processes if you have to, but remember once you have where you like just leave it alone, except for cleaning. Clean it first, take it out and clean the entire unit take pump apart and clean the impeller make sure nothing was/is out of place or any life is somewhere its not suppose to be.