Tunze Customer Service

mmw64 · Feb 14, 2018

Had a problem with a Tunze auto top off 3155. Contacted Roger in Texas. He determined product needed to be sent in which I did. Yesterday her contacted me via email and said problem was repaired and he would return today. Can't say enough about good customer service.

Thanks Tunze and Roger.

Eric Finney · Feb 14, 2018

mmw64 said:
Had a problem with a Tunze auto top off 3155. Contacted Roger in Texas. He determined product needed to be sent in which I did. Yesterday her contacted me via email and said problem was repaired and he would return today. Can't say enough about good customer service.

Thanks Tunze and Roger.

I am in the exact same boat. I have been working with Roger as well and will be sending mine out today to be addressed. I'm glad I saw this thread and your good experience, because he has been so helpful I thought it wasn't real!

mmw64 · Feb 14, 2018

Eric Finney said:
I am in the exact same boat. I have been working with Roger as well and will be sending mine out today to be addressed. I'm glad I saw this thread and your good experience, because he has been so helpful I thought it wasn't real!

It is real! What a nice surprise!

jda · Feb 14, 2018

He has always been great. Even when something is long out of warranty, he has helped beyond what anybody would think is necessary.

It is always amazing when the best products also have the best support... rare thing in the word.

delv2323 · Feb 14, 2018

He's been excellent for what seems like twenty years.

jda · Feb 14, 2018

I still have 6100s running that seem like they are that old. They are running like they are brand new.

Greybeard · Feb 14, 2018

Tunze products are not sold cheap... one of the reasons for that is their excellent service. I had an optical sensor on a Tunze ATO go bad on me. A quick phone call, and I had a replacement on it's way. Good stuff.

revhtree · Feb 14, 2018

Roger is the man!

ReeferBean · Feb 14, 2018

revhtree said:
Roger is the man!

Most definitely.

gcarroll · Feb 14, 2018

Agree 100% Tunze USA is the standard that all customer service in this industry should strive for. 2nd to none.

PJH · Feb 15, 2018

Ditto to what everyone else is saying. I had a problem with an optic sensor. One email and a short phone call and the sensor was in the mail. The service from Tunze is 1st rate.....

Seeady66 · Feb 16, 2018

Tunze Australia is the same just great customer service from Graeme would not use any other product

ReefTeacher · Feb 16, 2018

Some things in this hobby have inflated prices. But with Tunze equipment, you get what you pay for! They stand behind there products and have great service. I have been a tunze customer for over a decade.

Steve P · Feb 16, 2018

Maybe Tunze should offer CS training to Neptune as a public service.

shred5 · Feb 16, 2018

mmw64 said:
Had a problem with a Tunze auto top off 3155. Contacted Roger in Texas. He determined product needed to be sent in which I did. Yesterday her contacted me via email and said problem was repaired and he would return today. Can't say enough about good customer service.

Thanks Tunze and Roger.

Roger is the best.. Tunze is lucky to have him....

jda · Feb 16, 2018

Tunze was reefers/hobbyists who happened to get into creating hardware. There are other good ones like this in both Germany and USA. Some of the newer companies are tech companies who happen to have decided to build stuff for reefing - they are not into it as much as hobbyists are.