Tunze Osmolator ATO Optical Sensor Replacement

[rvitko Verified Sponsor]

The most likely culprits in this situation, check in this order-

1)Wrong power supply connected by mistake- Power supply should be labeled Tunze 5012.010
2) The pump speed was adjusted all the way to Max, back down the pump speed slightly, this error is caused by an overload, the pump is drawing too much power or the power supply is not supplying enough or too much.
3) The pump connectors are corroded, shorted (wet) or damaged.

 

[Aquavaj]

There's 2 different addresses given. Which one is the correct one?

Tunze USA
2121 Cole Springs Rd
Buda TX 78610

Tunze USA
305 Victor St
Austin TX 78753

 

[rvitko Verified Sponsor]

2121 Cole Springs, we moved May 1st to that new address

 

[kharn101]

Hello,
I also am in need of a new optical sensor, where can I send this to get repaired?

 

[FMF0331]

Hello,
I also am in need of a new optical sensor, where can I send this to get repaired?

Tunze USA
2121 Cole Springs Rd
Buda TX 78610

 

[jjohnson128]

Tunze USA
2121 Cole Springs Rd
Buda TX 78610

Hello, I was reading through this thread and believe I have the same issue. Is this still something you can help with? I've contacted TUNZE through their website also about the sensor failing, however I am also experiencing a sensitive power port. The cord has to be positioned just perfectly for the unit to power up.

 

[rvitko Verified Sponsor]

Yes, likely you need a new sensor and a new power supply. Power issues will be caused by corrosion and the power supply tip is damaged very quickly if it ever gets wet while plugged in. If this unit is newer than Jan 2021 you can simply order the parts on Tunze.com, we cannot repair sensors on units older than July 2015. Power supplies for units made before Sept 2009 are no longer available.

 

[jjohnson128]

Yes, likely you need a new sensor and a new power supply. Power issues will be caused by corrosion and the power supply tip is damaged very quickly if it ever gets wet while plugged in. If this unit is newer than Jan 2021 you can simply order the parts on Tunze.com, we cannot repair sensors on units older than July 2015. Power supplies for units made before Sept 2009 are no longer available.

I am unfamiliar of the manufactured year on this unit since I bought it used. Is there a location/serial number I can reference for that information? The only serial number visible seems to be associated with the pump and that is Serial #228761180258.

Otherwise, can I still mail the unit in and pay for necessary repairs?