Tunze osmolator problems

Djshabb · Mar 26, 2014

I am having issues where the pump over fills and sets float switch off and alarm sounds. I've cleaned the sensor and it still sporadically over fill. Anyone else had this problem?

hybridazn · Mar 26, 2014

Is the tube lower than the water level in your ato container?

Djshabb · Mar 26, 2014

No, top off container is lower

veselym · Mar 26, 2014

is it somehow getting turned on and off a lot? I have never had a problem but do hate how every time it gets turned off and on it drops a cup of water no matter what

Djshabb · Mar 26, 2014

No it has something to do with the infer-red sensor but I have cleaned it and all was good for about a couple weeks an it's starting again

veselym · Mar 26, 2014

my guess is you need a replacement then

Dowtish · Mar 26, 2014

Email Roger at tunze@sbcglobal.net and they will take care of it quick.

dodgerblew · Mar 26, 2014

When I called him he responded in a matter of minutes. Some of the best CS you can ask for.

Djshabb · Mar 26, 2014

Roger actually emailed me just with in a hour of posting this thread. I was pleasantly surprised by that. We have been emailing back and forth. Great CS for sure!

wrasseluver · Mar 26, 2014

I know know you are getting replacement but have you tried using a check valve? The one tunze supplies isn't good. I got plastic check valve from Walmart in the pet section it's about $2.

Djshabb · Mar 26, 2014

What would I need a check valve for?

dknuckles · Mar 26, 2014

Mine just started the similar thing..optic no longer works.
Also during startup the annoying 30sec fill starts and does not stop.
TY Dowfish for the email

That is why I stay w/ Tunze..cs is outstanding!

veselym · Mar 27, 2014

They seriously need to get rid if the 30 second fill on power up...so annoying

wrasseluver · Mar 27, 2014

Djshabb said:
What would I need a check valve for?

I had the same issue that the water would keep flowing even after the water level would reach the optical eye. I added the check valve and it stopped. This was 6 years ago and still using the tunze ATO.

hybridazn · Mar 27, 2014

veselym said:
They seriously need to get rid if the 30 second fill on power up...so annoying

Mine is only a 10 sec fill up. :shrugs:

rvitko · Mar 27, 2014

Sorry for being late to the party, I think we have everyone taken care of by email?

Opus · Mar 27, 2014

hybridazn said:
Mine is only a 10 sec fill up. :shrugs:

I'm not sure if mine is even as long as 10 seconds. Definitely not long enough to effect the water level.

hybridazn · Mar 27, 2014

Opus said:
I'm not sure if mine is even as long as 10 seconds. Definitely not long enough to effect the water level.

Yea same here, I just took a estimate on the time. I was just wondering where ppl were getting a 30 second time from. If that were true that could be enough water in some systems to cause a real problem