I would be the "arrogant" person being discussed as I am the sole tech support for the US. I apologized to you because it was a difficult story to believe, a light that is 12V at 1 amp and still functions causing a perceptable shock is hard to imagine, but you were indeed correct. From where I sit, 75% of returns and complaints are self inflicted, water damage, failure to read instructions, no maintenance etc, we live in a world with unrealistic expectations of instant gratification and where more and more poeple have nearly zero mechanical ability and everything is viewed as disposable, support is very frustrating from this perspective. I know we build good products and we take every effort to improve them as we find flaws, we are a family owned company, and the family name is on the box and we don't take that lightly. I can only say on reviews, that if I followed reviews I would largely own junk, as saying something is good or bad within a few days/weeks of getting it is meaningless, mostly nowadays it means it was cheap and looked good and was easy. If you want the best, to me that means it lasts a long time, I can buy parts and get service, it will be more complicated, and it won't be cheap.
