Unique Corals - Great experience!

[Erock68]

I ordered a chalice, from their website and found out, it was out of stock. Scott did a tremendous job of helping me out.

I instead order a Jason Fox Halloween chalice and it arrived quickly, the following day. Packed very well and arrived in perfect condition. Colors match the picture, posted on their website exactly.

Will most certainly deal with again, in the future!

Thank you!

Eric

 

[jservedio]

Yeah they are great - everything always looks exactly like it does on the site. I hate how a lot of sites get a little heavy handed with the Saturation and Contrast sliders in Photoshop. I always save up to buy from them and get $250 worth of stuff. Once you hit $200 you get free shipping and $250 gets you 10% off. Any, any time you do that you get a free coral on top of that (they always do a bonus when you get bigger orders) that is always top notch and fits in with what you ordered.

Yet to lose a single coral from them and I've ordered about 15-20 pieces from them.

 

[Erock68]

Absolutely!

I received some advice, early on. When buying any corals on line...look closely at the picture. If they are in frag racks and they have a REALLY blue glow to them(the racks themselves), you know the picture was taken under either LED's or High Actinics.

I like the places that show you the Normal pic, under 10,000k and under Actinics. That way, you get a true sense of the color, before you order. Bravo to those who do that!

 

[uniquecorals]

Sorry I missed your post...Was a bit too preoccupied with our own page..My bad!

Joe and I really appreciate the kind words. We've made it a real mission to provide above and beyond service for our customers, and to provide a customer experience that's far different from what you've come to expect from this industry. We are far from perfect- and we do screw up once in a while (well, more than ONCE in a while!)...We appreciate our customers and never forget the faith that they place in us when they order. When something goes wrong, we will fix it. Period. Maybe it costs us some money in the short run...oh, well...that's not the most important thing in the world to us in the grand scheme of things...Your satisfaction and long-term loyalty to Unique Corals is. Spending some extra money to see to it that a customer is happy is the best way to grow our business! Hype, confrontation, and "fast-buck" business "practices" are not!

We appreciate it very much when customers like you take the time out of your day to comment on your experience with us, good or bad!
You are the sole reason for our business..and our success. We do put a lot of effort into the photography, as this is basically your only chance to experience the coral before you purchase...We know what it's like to see inaccurate, over-saturated, and exaggerated pics...It's not only unethical, it's downright disappointing to a customer who depends on a vendor to do a good job accurately representing his/her inventory!

Thank you again for your words, and your support. We are happy to have you as a customer!

Regards,

Scott Fellman and Joseph Caparatta
Unique Corals