Curious to know if these fixtures are any more reliable than the last ones i purchased from Reefbreeders?
I mean they literally spent more time on a UPS truck going back and forth to Logan for repairs then they did over my tank.
After sending my fixtures back numerous times to have the ballasts replaced, Logan finally gave up and told me to only run the fixtures at 50% so they don't burn out. Funny thing is i never ran the fixtures over 50% since the day i bought them. Still waiting to get 50% of my money back.
We sincerely regret to hear about the issues you've encountered with your Photon V1s and apologize for any inconvenience this has caused. Your satisfaction is paramount to us, and we appreciate the opportunity to address your concerns.
Regarding the Photon V1 lights you purchased in 2014, we want to clarify that they were serviced under warranty for the first two years. Post-warranty, we continued to offer repairs at a discounted rate, understanding the importance of maintaining the longevity and performance of our products. These services were typically spaced about 12 months apart, which is not common as many of our V1 customers are enjoying their lights for over a decade without issue.
We also recognize the importance of regular maintenance, such as cleaning to prevent salt and dust buildup, in ensuring the optimal performance of our lights. While we understand that each customer's experience can vary, we are committed to learning from each case to improve our products and services.
In response to customer feedback, our Photon V2 series, released in 2016, features completely redesigned components for enhanced reliability and performance. The entire V2 acts as a heat sink, and has an external power supply to further reduce heat inside the light. We made these changes to ensure a better experience for all our customers.
The Meridian further is a major upgrade on the Photon's design, with even more features to protect internal components against the intrusion of salt spray and dust particles. The Fans are isolated and sealed, the LED matrixes are a single panel with an integrated splash shield, and the added silicon gaskets on each end of the light provide an additional seal to protect the internals.
Your feedback is invaluable to us, and we are here to support you further if needed. Please feel free to reach out directly for any assistance. We are dedicated to resolving your concerns and ensuring a positive experience with our products.