Upgraded shipping?

Wbrian · Dec 29, 2017

So I wanted the upgraded shipping (1-3 day free shipping) when I placed my order for an XR15 and a Reeflink. I thought I'd get it on the 26-28th time frame. I ordered in time to get it out that day (the 22nd). Well somehow it didn't get upgraded and sat ignored in the BRS warehouse until after Christmas. The finally went out to UPS as 7 day shipping (ground?) so for UPS they don't move a package when they can, only when they have to. So the plan is for a Jan 2 delivery. So it's been sitting on a truck somewhere in MN since 12/26/27, and won't move again until it has to to get to me on the 2nd some time.

It's just very frustrating.

Wbrian · Dec 29, 2017

Just to clarify, I'm certain I did something wrong in the ordering process. Not blaming BRS. Just needed to vent a little.

Mrx7899 · Dec 29, 2017

I love BRS but shipping is a little on the slow side compared to other places

Bulk Reef Supply · Dec 29, 2017

Wbrian said:
So I wanted the upgraded shipping (1-3 day free shipping) when I placed my order for an XR15 and a Reeflink. I thought I'd get it on the 26-28th time frame. I ordered in time to get it out that day (the 22nd). Well somehow it didn't get upgraded and sat ignored in the BRS warehouse until after Christmas. The finally went out to UPS as 7 day shipping (ground?) so for UPS they don't move a package when they can, only when they have to. So the plan is for a Jan 2 delivery. So it's been sitting on a truck somewhere in MN since 12/26/27, and won't move again until it has to to get to me on the 2nd some time.

It's just very frustrating.

Can you PM me your email address and/or order # so I can take a look into this?