UPS delivery late

[toadstool_paradise]

Stressing out, have an order coming from Pacific East Aquaculture and was supposed to be here at 10:30 and is still not arrived at now almost 2 pm. It’s a toadstool and a mushroom and usually I wouldn’t worry but it’s Michigan and it’s freezing outside and I’m sure while it sits in the truck it’s getting really cold. The truck is nowhere in my area I have no clue if it’ll even be delivered today. I have no clue if the trucks have heating in the back where the packages are.
How long should they be good for? I hope they packed them good to keep them warm! Needed to vent my worries. I know soft corals are pretty tough but dang it’s cold outside today.

is there any way I can contact the driver? I’m tracking the package and it’s driving to another city already..

 

[Snoopy 67]

There should be a heat pack in the box to keep temps up.

 

[User1]

Shoot Pacific East a email or call - or visit their sub forum and directly PM them. They may be able to track the package for you.

I've had great luck with them. Dr. Mac and Rachel are great.

 

[iamacat]

They will be fine. They have heat packs.

 

[User1]

They will be fine. They have heat packs.

Totally unrelated but when I saw your user name, then the picture of the avatar, I thought it was an owl. I'm a dork.

 

[iamacat]

Totally unrelated but when I saw your user name, then the picture of the avatar, I thought it was an owl. I'm a dork.

The user name is there for clarification

 

[toadstool_paradise]

Shoot Pacific East a email or call - or visit their sub forum and directly PM them. They may be able to track the package for you.

I've had great luck with them. Dr. Mac and Rachel are great.

Thanks!

 

[vetteguy53081]

Toadstool and mushroom, two tough cookies- should be fine
ACCLIMATE THEM WELL

 

[toadstool_paradise]

Toadstool and mushroom, two tough cookies- should be fine
ACCLIMATE THEM WELL

Will do, I’m hoping for the best

 

[LegendaryCG]

I once received some ocean live rock that was shipped in wet newspaper and took 4 days before I received it in early winter conditions. A lot of sponges and hitch hiker corals survived just fine.

 

[toadstool_paradise]

What’s annoying is I called UPS to see if they could ask the driver to deliver it sooner as it’s live and they tell me there’s no way to contact the driver? Seems bizarre..and the driver has passed my house 5 times between other deliveries too

 

[BighohoReef]

What’s annoying is I called UPS to see if they could ask the driver to deliver it sooner as it’s live and they tell me there’s no way to contact the driver? Seems bizarre..and the driver has passed my house 5 times between other deliveries too

I sort of am having a similar issue /concern as well. I have two shipments of corals coming in via UPS and typically they are for Priority Overnight delivered by 9:30 - 10 AM PST, but today's shipments say they'll be delivered by 9 pm and are currently out for delivery. 1. They've been traveling overnight, 2. They have been on a truck all day to God knows where 3. Does the heat pack really last that long for corals? I'm fortunate that these aren't SPS or euphyllia that I ordered but am still concerned for corals.

 

[MnFish1]

What’s annoying is I called UPS to see if they could ask the driver to deliver it sooner as it’s live and they tell me there’s no way to contact the driver? Seems bizarre..and the driver has passed my house 5 times between other deliveries too

I had a similar experience - Depending on the starting place and the destination - the delivery time is actually supposed to be 'before 3PM' - which is usually not a problem. And you're absolutely correct - once you navigate through the 1000 options on their phone - you can't get any further information. BTW - My delivery was delayed by a day. The coral arrived dead (but it was acaropora)

 

[toadstool_paradise]

I sort of am having a similar issue /concern as well. I have two shipments of corals coming in via UPS and typically they are for Priority Overnight delivered by 9:30 - 10 AM PST, but today's shipments say they'll be delivered by 9 pm and are currently out for delivery. 1. They've been traveling overnight, 2. They have been on a truck all day to God knows where 3. Does the heat pack really last that long for corals? I'm fortunate that these aren't SPS or euphyllia that I ordered but am still concerned for corals.

Yep same exact situation here. Never had an issue before I’m wondering if it was a mistake to ship this week. I don’t have faith the heat pack will keep it totally warm if the back is 30 degrees like it is outside lol

 

[toadstool_paradise]

I had a similar experience - Depending on the starting place and the destination - the delivery time is actually supposed to be 'before 3PM' - which is usually not a problem. And you're absolutely correct - once you navigate through the 1000 options on their phone - you can't get any further information. BTW - My delivery was delayed by a day. The coral arrived dead (but it was acaropora)

Yeah it sucks. Sorry for your loss it really is a shame when livestock arrives DOA. I was getting super frustrated at the agent I talked to she told me there’s nothing they can do and to give it more time even though I explained it’s live..

 

[Mical]

Note to self: DO NOT ORDER LIVESTOCK DURING HOLIDAYS - unless you can make arrangement w/vendor to ship at later date.

 

[toadstool_paradise]

Note to self: DO NOT ORDER LIVESTOCK DURING HOLIDAYS - unless you can make arrangement w/vendor to ship at later date.

Correct. A learning moment for me!

 

[MnFish1]

Yeah it sucks. Sorry for your loss it really is a shame when livestock arrives DOA. I was getting super frustrated at the agent I talked to she told me there’s nothing they can do and to give it more time even though I explained it’s live..

My particular shipment - actually made it to the warehouse in my city - (well nearby) - and I said - can I just come pick it up - 'no' sorry you cant. was totally crazy

 

[toadstool_paradise]

My particular shipment - actually made it to the warehouse in my city - (well nearby) - and I said - can I just come pick it up - 'no' sorry you cant. was totally crazy

Wow..

 

[dennis romano]

Most vendors put in a heat pack that is usually 24 hours longer than expected delivery time. This time of year is tough because of Black Friday sales, the usual extra heavy shipping for the holidays plus the weather.