Vendors that are still using FedEX....

[Lyss]

In your use case UPS may very well be better, as above there are just as many people who have issues with FedEx. Another consideration, would be contacting the shipper and requesting your preferred form of shipping. Saying broadly "X shipper bad, Y shipper good" is just a fallacy if you have customers across the country as the two major players here have nearly identical delivery success rates.

Do you have data for the delivery success rates of each carrier? I have been looking for that, in fact, and wouldn't make any blanket statements outside of personal experience without it.

I'm kinda also baffled as to why some folks get so passionate about someone saying they're frustrated with a carrier over another. Do you work for FedEx?

Edit: Below is my initial vent. My goodness, I said nothing inappropriate in it.

 

[AJsReef]

Do you have data for the delivery success rates of each carrier? I have been looking for that, in fact, and wouldn't make any blanket statements outside of personal experience without it.

I'm kinda also baffled as to why some folks get so passionate about someone saying they're frustrated with a carrier over another. Do you work for FedEx?

Edit: Below is my initial vent. My goodness, I said nothing inappropriate in it.

Delivery success and on-time delivery (OTD) metrics are some-what readily available information. You can access some of the information within company external reports, several other sources release independent analysis as well.

The thing is rhetoric around carrier frustration often comes without any thought into the logistics. As in previous posts, there isn't a blanket solve by switching from FedEX to UPS or vice-versa. Dig through any of the topics of similar origins and there are countless claims on both sides. My posts aren't solely directed at you but I am sharing information to help expand discussion into controllable variables. Asking for sellers to offer both carriers as overnight options would be one.

I'd even like to see something along the lines of Delta Air Cargo or similar become the mainstream way of shipping livestock. At current time, scheduling is likely too complex for the value of most shipments. Although, if its particularly rare/expense/buyer really cares for it, they provide a great livestock shipping service.

No I don't work at Fedex or UPS nor Delta

 

[polyppal]

In some places, UPS sucks.
In other places, FedEx sucks.

In Denver, they both suck
FME it seems like the larger the city you live in, the worse the delivery service is… more packages and overloading the drivers = less accountability

 

[Lyss]

Delivery success and on-time delivery (OTD) metrics are some-what readily available information. You can access some of the information within company external reports, several other sources release independent analysis as well.

The thing is rhetoric around carrier frustration often comes without any thought into the logistics. As in previous posts, there isn't a blanket solve by switching from FedEX to UPS or vice-versa. Dig through any of the topics of similar origins and there are countless claims on both sides. My posts aren't solely directed at you but I am sharing information to help expand discussion into controllable variables. Asking for sellers to offer both carriers as overnight options would be one.

I'd even like to see something along the lines of Delta Air Cargo or similar become the mainstream way of shipping livestock. At current time, scheduling is likely too complex for the value of most shipments. Although, if its particularly rare/expense/buyer really cares for it, they provide a great livestock shipping service.

No I don't work at Fedex or UPS nor Delta

I wish vendors would offer a choice -- it would be better for both them and the customer, and the livestock. My concern is not over whether or not this vendor will take care of me, b/c I know they will -- I just feel very bad that living creatures have to go through this.

 

[Dr. Reef Verified Sponsor]

Being a vendor myself, I have used both and truly the result is the same. Mechanical issues, weather delays, breakdowns, etc etc...
Both have their share of problems that have caused delays to my shipments.
It all depends on the area and weather and circumstances.

 

[rtparty]

In my area and the areas I routinely ship to, FedEx is worse than the USPS these days. I have cutoff all vendors that ship FedEx for my business. I will gladly pay extra for UPS. Any coral or fish vendor that uses FedEx is an immediate no go for me. They can't ship overnight in state let alone across state lines for us.

 

[Lyss]

I get it, I get it (and allowed for the area and weather stuff previously). But I did find this. Folks who are experiencing this are not just perceiving it... https://www.wsj.com/articles/fedex-still-struggling-with-late-deliveries-11622021580



In my specific situation today, I called customer service and kept asking to speak to someone until the automated system connected me. The person I spoke with was lovely, updated me on where the delay occurred earlier this morning and apologized for that, updated me on the whereabouts now b/c it did finally leave Indy and make it's way to NYC. She also communicated w/my local facility to let them know the situation. I didn't get it by noon, but should still get it today. When this happens, def call them and let the situation be known rather than watching tracking and doing some heavy nail biting. I've called every time, and every time they then jump on it -- I think you need to just be vocal w/o being unpleasant. Also my personal tip is if you didn't specify pickup from the start, DON'T do it when something has gone wrong -- it just confuses things and might actually prevent you from being able to pick it up that day or having it delivered.

 

[Hair Algae Wizard]

I've had issues with both as well. Both companies deliver tens of thousands of things a day, and it's a very complex operation. Given the nature of what they do, screw-ups are bound to happen.

I equate it to the industry I'm in - transportation. I fly for a major domestic airline, and we have thousands of flights a day, all over the world. With something that complex, it's unfortunately likely that something will impact our ability to keep our customers happy. Logistics companies deal with many of the same issues. In fact, we joke that our passengers are simply "self-loading cargo."

 

[mindme]

Do you have data for the delivery success rates of each carrier? I have been looking for that, in fact, and wouldn't make any blanket statements outside of personal experience without it.

I'm kinda also baffled as to why some folks get so passionate about someone saying they're frustrated with a carrier over another. Do you work for FedEx?

Edit: Below is my initial vent. My goodness, I said nothing inappropriate in it.

There is no real delivery success rates and they'd probably be similiar if so. I've had troubles with some and not with others, but outside a lost package they always say they are on the truck for delivery early in the morning.

What matters is where you are on the routes. If you are early on the route, then you'll get your packages early. If you are late on the route, then it may be late evening before you get your packages.

If someone is really worried about it and/or you know you are going to be late on the route from previous packages, the best thing to do is hold it at the facility and pick it up yourself. You'll get it quicker than would be delivered in most cases.

For me, USPS is the best service. They come around the house around 10am-11am daily, 1 pm on a late day. But elsewhere it wasn't because the mail wouldn't run until 3-4pm in the afternoon.

 

[muffinmanXL]

FedEx has been atrocious for me; I actively avoid fish and coral vendors shipping via FedEx