Versa dosing pump not working

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lazyreefer1

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Hello, can you guys please help with the versa dosing pump? Bought two last week and had to get the connector/tubing replaced as it was the ones with a single O ring on the connector and it was not sealing correctly. You guys over nighted the connector/tubing which was great and I thought it was smoooooth sailing from there but I was proven wrong :(

I have updated both of the pumps firmware and also I have calibrated both pumps. Both pump's home has also been set as well.
1 versa pump setup for calcium is working well and it is doing its thing dosing 30ML per day - currently it is setup to dose via the constant schedule at .02ML per minute. I set the additive to calcium. The Led indicator on the right is green in color and slowly blinking which I figure it means that it is running

the 2nd pump which is setup for ALK is the problem child. I have set the pump to same constant mode and pump does not dose at all. The right LED light stays on solid blue and does not change no matter which option you chose for dosing (Auto, Manual, constant). 1 thing that I did notice however is that when I setup a empty manual schedule the right led light turns solid green and stays solid green. I am able to, using the mobius app, move the dosing heads and also use instant dose to run the pump.

Can you guys please help with this?

Also a feedback - it would be really nice to list what the different LED light color/blinking indicates. I was under the impression that there would be some sort of instructions in the mobius app or at least at the Ecotech support site but there are none. I tried to google for it but no dice. Also it would be nice to have some sort of instructions for the scheduling in the Mobius app (i.e - not sure why on the auto schedule it only dose over 5 hour period, you want to dose X ML per day everyday, you can either use manual or constant option and do X Y Z). Maybe a little help button or ? button that explains different options that are shown on the screen.
 
Lazyreefer,

I'm sorry to hear about the trouble you're having. I would recommend getting in contact with us directly as you did previously for more advanced troubleshooting.
 

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