Versa Pump leaking

Shinister · Jan 30, 2020

Just got this pump and was trying to calibrate and test it out but its leaking from the quick connects. It won't seal on both sides. Seems others are having this issue as well. How do I go about fixing this?

Robinson · Jan 30, 2020

Take a look at this thread:

Ecotech Marine Mobius and Versa Pump vs. Neptune Apex and DOS

I currently have an Neptune Apex also a EM Reeflink (going to sell) and debating on dosing pumps considering the EM versa just got released along with the Mobius control app. Wanted to know what people's thoughts were about the following setup: Currently planned setup: Neptune Apex WXM to...

www.reef2reef.com

But basically is a know issue by Ecotech, just place a ticket on their web page or give them a call. They will send you new fittings that will fix your issue.

Rick Krejci · Feb 1, 2020

Same here...got the 4 pack and they are all unusable. Disappointing to say the least. Thankfully Ecotech had good customer support.

Shinister · Feb 6, 2020

A replacement was overnighted and things are looking good. Thanks Ecotech!

scubaX · Feb 10, 2020

same boat, just found that the provided fittings doesn't seal properly .

big disappointment .

David B. Smith · Feb 10, 2020

Same here. Purchased 2 versa pumps over last weekend and both pumps are leaking from the outlet side. Cannot stop the dripping.

Shinister · Feb 10, 2020

If you open a ticket in their support page, they'll take care of you by sending a replacement tubing set. In the meantime, you can try getting the o-rings off a john guest fitting and either replacing the o-rings on the versa tubing or adding the o-rings. If you add the o-rings (2 o-rings on each fitting), it'll be difficult to pop the tubing back out but it won't leak. At least that's what fixed my leak.

David B. Smith · Feb 10, 2020

Thanks for your help. its very frustrating even trying to calibrate each pump.

Shinister · Feb 10, 2020

David B. Smith said:
Thanks for your help. its very frustrating even trying to calibrate each pump.

They can be a pain but its very accurate and quieter than any dosing pump I've owned

lazyreefer1 · Feb 22, 2020

I got the exact same problem. I bought 2 on Monday and try to set these up today and the seals are not holding leading to leaks tubes not being able to pump or hold water on the tubes. Sucks that this is occurring on both units that I bought

. Hopefully I’ll get a reply to ticket I opened and get replacements soon.

ariceneo · Feb 22, 2020

Just got replacement in the mail . Bigger oRing design

cyber_ecco · Feb 23, 2020

I'm thinking of ordering these pumps. Have all the bugs been worked out? Been reading about this leak issue and some people complaining it back siphons. Are these issues related and fixed? Thanks.

Shinister · Feb 23, 2020

I’m surprised to see this still being an issue. I thought this was only the first and second batch.

cyber_ecco · Feb 23, 2020

Shinister said:
I’m surprised to see this still being an issue. I thought this was only the first and second batch.

I'm not sure if its an issue or not still. Just want to be sure there are no issues with these still before I purchase.

lazyreefer1 · Feb 23, 2020

I bought mine at the LFS might have been the first batch that Ecotech released.

cyber_ecco · Feb 23, 2020

lazyreefer1 said:
I bought mine at the LFS might have been the first batch that Ecotech released.

So everything is good with them now that you got the replacement seals?

lazyreefer1 · Feb 23, 2020

cyber_ecco said:
So everything is good with them now that you got the replacement seals?

I put the ticket in yesterday. Will prob. Get a response tomorrow I’ll update once I hear back from Ecotech

cyber_ecco · Feb 23, 2020

Thanks...look9ng forward to find out.

badfishaz · Feb 24, 2020

For reference, the problem was a batch of faulty tube assemblies (VX102)

Seams a lot of folks got the bad ones from Marine Depot, am guessing they got some of the early shipments from Ecotech before they corrected the issue in manufacturing. Left seals were different than the replacement part. When I spoke to the Ecotech rep he refused to acknowledge it being a known issue, but was able to comment that replacing this part has resolved the issue for other cases lol. Since replacing this part - the pump has been performing very well.