Vida rock/ aqua-tecture experience

[zzl630]

Just wondering if any once has recent experience with them? Really like their scaping and ordered a big arch for my 240gal tank. It’s been ordered and paid 3 weeks they never ship the rock, answered my email or phone calls. This makes me worried.

 

[Gort]

Just wondering if any once has recent experience with them? Really like their scaping and ordered a big arch for my 240gal tank. It’s been ordered and paid 3 weeks they never ship the rock, answered my email or phone calls. This makes me worried.

EDIT: Website back up, but as you say, they don't answer phone or email.

Last I checked, their website was no longer functional. I think they may have folded. Hopefully you can get the charge backed off your credit card.

PM me if you want some, I'm thinking of selling my pieces.

 

[Gort]

@zzl630 - so you were able to place an order via their website?

 

[zzl630]

@Gort yes. Order went through and card was charged. I received my order confirmation just never shipped

 

[Gort]

I haven't noticed any changes or additions to their site in a long time. I emailed them months ago - never a reply. Same with the phone. I commissioned them to build a custom piece for me, but that was over a decade ago. I'll try to dig up a direct email contact, but not holding out much hope.

 

[zzl630]

@Gort appreciate it. Try another week before my credit card dispute

 

[Gort]

@Gort appreciate it. Try another week before my credit card dispute

The last email exchange I had with them was mid-Nov 2019. Nothing since

 

[zzl630]

Was it from [email protected]?

 

[Gort]

Was it from [email protected]?

Yes - same email address. Long ago, they were reachable by phone - no more.

 

[Gort]

@zzl630 - how did you come to choose VidaRock?

 

[zzl630]

@Gort followed them for a few years. My sps tank is established by not happy with squascaping. Want some turn key rockscaping rather than myself messing around

 

[Gort]

I have 3 pieces (now 5) all dry. One was the centerpiece in my old Nano, the others I got used for the scape of my new 100-gal.

 

[Rob.B.]

Just wondering if any once has recent experience with them? Really like their scaping and ordered a big arch for my 240gal tank. It’s been ordered and paid 3 weeks they never ship the rock, answered my email or phone calls. This makes me worried.

I ordered some pieces in the beginning of July and after 2 weeks and no delivery I called and got ahold of Mark he said they were being shipped the next day. They were never shipped and now their website is down and phone is not being answered or phone calls being returned when messages are left. So time to reach out to the credit card company and explain the situation to them, sad thing is they made some unique pieces.

 

[Gort]

I ordered some pieces in the beginning of July and after 2 weeks and no delivery I called and got ahold of Mark he said they were being shipped the next day. They were never shipped and now their website is down and phone is not being answered or phone calls being returned when messages are left. So time to reach out to the credit card company and explain the situation to them, sad thing is they made some unique pieces.

I've heard from a couple people with the same experience. Methinks they've gone out of business, but I haven't found any verification of that. I have a couple vintage pieces that I've been trying to wrangle into a decent aquascape.

 

[Rob.B.]

I've heard from a couple people with the same experience. Methinks they've gone out of business, but I haven't found any verification of that. I have a couple vintage pieces that I've been trying to wrangle into a decent aquascape.

That defiantly sucks.

 

[Gort]

That defiantly sucks.

There is a European company that makes ceramic rock pieces - Aquaroche. Good luck with your credit card issuer.

 

[zzl630]

I ordered some pieces in the beginning of July and after 2 weeks and no delivery I called and got ahold of Mark he said they were being shipped the next day. They were never shipped and now their website is down and phone is not being answered or phone calls being returned when messages are left. So time to reach out to the credit card company and explain the situation to them, sad thing is they made some unique pieces.

I called them 4 weeks and finally on a Friday I think Mark picked up the phone and apologized for the delay. He claimed someone put on a shelf and forgot to ship it. He said he will ship it immediately and throw in some detox. Next week I never received a tracking number or ship notice so I call again. A girl picked it up and gave me the tracking number. The box arrived and there is no detox and some frag plugs I paid for. Called again and left a message they never return the call but I have my plugs refunded. The rock is well packed and scaping is beautiful. It just too much work with these guys. Their voice mail system need to press # to record a message. I don’t think my first few messages were recorded. They seem share phone number with a studio, I had someone else picked up the phone before.

 

[Gort]

I called them 4 weeks and finally on a Friday I think Mark picked up the phone and apologized for the delay. He claimed someone put on a shelf and forgot to ship it. He said he will ship it immediately and throw in some detox. Next week I never received a tracking number or ship notice so I call again. A girl picked it up and gave me the tracking number. The box arrived and there is no detox and some frag plugs I paid for. Called again and left a message they never return the call but I have my plugs refunded. The rock is well packed and scaping is beautiful. It just too much work with these guys. Their voice mail system need to press # to record a message. I don’t think my first few messages were recorded. They seem share phone number with a studio, I had someone else picked up the phone before.

Glad you *finally* got your stuff. Do you have any photos?