Viparspectra Customer Service is great!

[DIYReefGuy]

Just wanted to give a shoutout to Viparspectra and their support team a week and a half ago, my white channel went out on my 165w Reef light and they not only helped me troubleshoot the issue (which ended up being the powersupply), they also shipped me the new powersupply free of charge!!

Initially i couldnt find any good contact info except for the email on their website but I read somewhere they had an ebay account. So what I did was send them my Amazon Receipt and let them know i purchased on Amazon and what my issue was, then in the evening time they responded with troubleshooting tips to determine what was wrong. The next day, i took apart the light and determined it was the powersupply. I then messaged them back to let them know my findings and that i believed it was the powersupply and gave them my address. This happened to be on a saturday and their parts facility was only open monday through friday for shipping. Monday comes and they sent me a tracking number and shipped the powersupply.

Today i received the powersupply, installed it, and the white channel is now operating again as intended! Couldn't be more happy with the outcome!

 

[Peace River]

This is a popular light so thank you for the feedback.

 

[Mikedawg8898]

Of course! Also if anyone is wondering, they’re eBay account name is viparspectra-us

 

[vetteguy53081]

Just wanted to give a shoutout to Viparspectra and their support team a week and a half ago, my white channel went out on my 165w Reef light and they not only helped me troubleshoot the issue (which ended up being the powersupply), they also shipped me the new powersupply free of charge!!

Initially i couldnt find any good contact info except for the email on their website but I read somewhere they had an ebay account. So what I did was send them my Amazon Receipt and let them know i purchased on Amazon and what my issue was, then in the evening time they responded with troubleshooting tips to determine what was wrong. The next day, i took apart the light and determined it was the powersupply. I then messaged them back to let them know my findings and that i believed it was the powersupply and gave them my address. This happened to be on a saturday and their parts facility was only open monday through friday for shipping. Monday comes and they sent me a tracking number and shipped the powersupply.

Today i received the powersupply, installed it, and the white channel is now operating again as intended! Couldn't be more happy with the outcome!

Great to hear as its one of the few china lights Ive seen in action and would recommend and with support makes it a good referral.

 

[DIYReefGuy]

Absolutely! Hope you had a great weekend!

 

[billyocean]

Indeed! I've mentioned that their ebay account is us-viparspectra before but glad you found it wherever you did! Extremely quick responses and very helpful. I had a timer/front screen that wasn't working and they sent me one. I bought it from ebay and they offered to pay for shipping it back or they could send the part I could replace it..just told to them to send it. Easy peasy.