Warranty Length on Controllable 6105?

RCS82 · Apr 12, 2020

Hi there,
I have a pair of 6105s in my my tank and noticed one wasn't working today, yes awesome I thought. Naturally my first question now is how long is the warranty on these. I looked on the site I bought them thru but it doesnt mention it and I didn't see any warranty period on the Tunze site. Looking on the BRS site all it says for 6105s is excellent warranty. Am i missing something?
Does anyone know if its 1 year, 3 years or something different?
Thanks

mtfish · Apr 12, 2020

Guarantee The unit manufactured by TUNZE Aquarientechnik GmbH carries a limited guarantee for a period of twenty-four (24) months after the date of purchase covering all defects in material and workmanship.

rvitko · Apr 13, 2020

Yes, it is two years. I generally would start trouble shooting with disassembling the pump. If they have not been disassembled and cleaned in at least 6 months, the most probable is they are locked up with calcium. This video shows how. Use vinegar or citric acid to dissolve any calcium deposits. Do not use force if the impeller is seized, if the metal shaft is pulled out the motor is usually ruined.

RCS82 · Apr 13, 2020

Thanks for the reply. The first thing I did yesterday before removing from the tank was taking the front screen off and I could easily spin the impeller with my finger. Not seized at all. I am cleaning the pump this morning although it wasnt too dirty to begin with. The power supply's green light comes on but when I plug in the power supply cord to the controller it just dimly blinks.
And I'm willing to bet these pumps are just over 2 years old as I think I got them in 2017 but I'm checking my reciepts. Be nice if I didnt have to toss a 400 Canadian dollar pump in the garbage.

rvitko · Apr 13, 2020

They are always repairable for much less than buying new and in some cases, even older than warranty there is a know defect from a production period and they will be covered. Xenia North America is the importer for Canada.

RCS82 · Apr 13, 2020

That's good to hear that there is a place in Canada to deal with. Never knew that

Brian Coulter · Apr 19, 2020

rvitko said:
Yes, it is two years. I generally would start trouble shooting with disassembling the pump. If they have not been disassembled and cleaned in at least 6 months, the most probable is they are locked up with calcium. This video shows how. Use vinegar or citric acid to dissolve any calcium deposits. Do not use force if the impeller is seized, if the metal shaft is pulled out the motor is usually ruined.

Is that a metal propeller shaft?