Waterbox Issue Help

[ELL23]

Hi All,

I purchased Waterbox 60.2 at waterboxaqauriums.com. During tank inspection I noticed a seam imperfection in the front center bottom of display glass. I reached out to waterbox support team and their response -

“ When the silicone was not fully cured at the factory a finger looks to have touched the silicone. It is not structural and the silicone is fully cured and filling in the seam”.

Honestly I’m not so sure about that. Tank will be located in my living room and any leak will cause me big time. I’m expecting a higher quality and not this kind.

I did ask for replacement but response was -
“ it's non aesthetic and non structural we can't provide a replacement”.

Need your opinion on what would be my next step moving forward.

 

[Cell]

Waterbox Cube 10 QC

A recent Waterbox 10 purchase has me a bit concerned over the quality control at Waterbox. After much anticipation, I received my new tank yesterday just before lunch time. I had taken the day off, made up fresh RODI, mixed up my saltwater, had some live and new rock scaped and was all ready...

www.reef2reef.com

 

[ELL23]

Waterbox Cube 10 QC

A recent Waterbox 10 purchase has me a bit concerned over the quality control at Waterbox. After much anticipation, I received my new tank yesterday just before lunch time. I had taken the day off, made up fresh RODI, mixed up my saltwater, had some live and new rock scaped and was all ready...

www.reef2reef.com

If I have known that they have poor quality I shouldn’t have bought from waterbox.

 

[eddier2002]

I see on their website they have discontinued the marine 60.2 and 70.3. I was considering the 60.2 but instead got a Nuvo EXT 50.

 

[blueridgereef]

@ELL23 , did you ever get satisfactory resolution from @Waterbox Aquariums? I have heard many good things about their CS but this concerns me.

 

[Simon Reefing]

@ELL23 , did you ever get satisfactory resolution from @Waterbox Aquariums? I have heard many good things about their CS but this concerns me.

I had a silicone issue on mine and they replaced it thankfully. I think their CS is still top notch