Website down

garbled · Mar 26, 2021

I noticed this morning when I went to marinedepot.com, that I just get a blank white page. I swear it was working yesterday.. did something break? Do other people have this problem?

pandaparties · Mar 26, 2021

Try I.E, seems like a build issue. Wasn't working on chrome for me either or android browser but worked on some others

MarineDepot · Mar 30, 2021

garbled said:
I noticed this morning when I went to marinedepot.com, that I just get a blank white page. I swear it was working yesterday.. did something break? Do other people have this problem?

Hi Garbled,

I'd like to apologize for the trouble with the site and for the late response. I'll report this to our IT team so see whats going on, but if you continue having issues with the site I would recommend clearing your cache as that may resolve the issue. I appreciate you bringing this to our attention.
-Steven@MarineDepot

garbled · Mar 30, 2021

I eventually got it to work again, I think something was stuck in my cache for you guys, not sure what, maybe one of your recent edits or changes. ^F5 flushed it, when F5 wouldn't... Thank you very much for looking into it though.

Now I just need the AF-1 to be back in stock...

wrassie86 · Mar 30, 2021

Not working for me either on Android or windows. Using Chrome

MarineDepot · Apr 1, 2021

Hello! I'd like to apologize for the trouble with the website. This has been reported to our IT team and should be resolved. Please reach back out if you are still experiencing any issues. Thank you for bringing this matter to our attention.
-Brennen@MarineDepot

CoralNerd · Apr 1, 2021

MarineDepot said:
Hello! I'd like to apologize for the trouble with the website. This has been reported to our IT team and should be resolved. Please reach back out if you are still experiencing any issues. Thank you for bringing this matter to our attention.
-Brennen@MarineDepot

Ok when the site's back up I need to get a order in.

AdamNC · Apr 1, 2021

Error 404 on Firefox PC
Blank screen on Safari iPhone

wrassie86 · Apr 2, 2021

My samsung note 9 gets a pure white screen. my windows pc same with chrome.... but the edge browser works just fine and loads the site

MarineDepot · Apr 2, 2021

We are so very sorry for the website issues. We are still working on a permanent fix to ensure a more stable connection on a whole host of browsers. Thank you all for being patient as we work to improve the experience for our customers.
Have a great weekend!

-Brennen@MarineDepot

dvidster · Apr 9, 2021

I am experiencing the same issue. I cannot reach the site from any of my devices. Do I need to do something to get the site up?

BeltedCoyote · Apr 9, 2021

Weird. I just placed an order on the site. Didn’t have any of the above issues.

Billldg · Apr 9, 2021

I had the same issue for the past week. You need to clear your browsing history and cookies and then reload the site. I think they were updating the site which caused the issues.

mdb_talon · Apr 9, 2021

From a windows pc it should work by holding shift and then clicking the page refresh icon in browser.

Mobile devices you may need to actually clear cache for that site.

GuppyHJD · Apr 9, 2021

I had a cart full of stuff and emailed about it. I got a reply it was reported to the IT department. Luckily, BRS had most of the stuff instock but not all. UGGH.

mdb_talon · Apr 10, 2021

GuppyHJD said:
I had a cart full of stuff and emailed about it. I got a reply it was reported to the IT department. Luckily, BRS had most of the stuff instock but not all. UGGH.

Haha it seems that is the common response here also. There are a number of things they could have done on their new website to avoid this issue(ie setting page expiration to 1 day for example). Many other solutions also. Most cause heavier server load but seems better than a website many customers cant access and are more likely to go to a competitor than figure out a workaround.