What’s wrong with Neptune Apex 3?

[Krw]

Have gone through 2 new out the box Apex 3 Pro units neither would go past orange to blue light on startup?? Support from them or BRS is nonexistent accept during my work hours. Any help appreciate.

 

[dangles]

Maybe try their community support forum. Other than that, a phone call to them is really your best option. They’re very helpful.

 

[vetteguy53081]

Have gone through 2 new out the box Apex 3 Pro units neither would go past orange to blue light on startup?? Support from them or BRS is nonexistent accept during my work hours. Any help appreciate.

Assure nothing yet plugged into eb832 and the usb cord to the brain is connected. Is it connecting to WiFi ?

 

[Reefer Matt Verified Media Partner]

@Bulk Reef Supply

 

[areefer01]

Have gone through 2 new out the box Apex 3 Pro units neither would go past orange to blue light on startup?? Support from them or BRS is nonexistent accept during my work hours. Any help appreciate.

You are not asking anything specific. My suggestion is if you want any guidance from this forum or any other clarity around what you need help with is important. Neither would go past orange to blue light on startup is vague. Especially if someone hasn't gone through the startup / get started process before or a while.

With regards to support. When reaching out to Neptune support via their online portal and creating a ticket let them know what hours you are available. Contact will typically be via email but if you have a unique circumstance be sure to let them know. As long as you are not being ridiculously over demanding I'm sure they will work with you or give you what options work.

I've had good experiences with Neptune to include them reaching out to me over the weekend as well as the Friday after Thanksgiving. That one was unexpected but Paul, well, is amazing.

 

[Bulk Reef Supply Verified Sponsor]

Sorry to hear there is some trouble with initial set up on the new Apex. The blue light is an indication that it is in wi-fi set up mode and is a normal part of set up. Are you being prompted to select a network or is this after you have selected a network?

Submitting a ticket with Neptune directly will help get your issue reported to the team of experts that can help here. They do have flexible phone schedules, and often times agents are willing to start their day early or stay late as their schedules allow to set up a scheduled support session if your work schedule conflicts.

You can create a ticket via their support portal to get help and they'll be happy to get things set up and working: https://www.neptunesystems.com/support/contact-support/