What happened to ReefTrace app??!

[mrbacony]

I received a message to update the app (which I did), but it erased all my pictures on the notes and now wants me to sign up for a monthly subscription to post my pictures??!!
No way! I already paid for the app over a year ago and now all my notes are useless unless I pay the ransom?
Am I seeing this wrong? Please someone let me know if this is not the case.

 

[Brymac1]

I received a message to update the app (which I did), but it erased all my pictures on the notes and now wants me to sign up for a monthly subscription to post my pictures??!!
No way! I already paid for the app over a year ago and now all my notes are useless unless I pay the ransom?
Am I seeing this wrong? Please someone let me know if this is not the case.

Interesting. I’ll hold off updating if this is the case.

 

[Reefing102]

I haven’t used the app but I’m thinking they maybe messed something up with the update. Based on this:

It seems they added a video ability to the notes for monthly subscribers but maybe crossed it with the ability to upload photos too? Hopefully someone comes along who can assist or reach out to the developer.

 

[jtichenor]

That's not cool

 

[mrbacony]

Not cool at all. I have documented all of my fish and corals via pictures when I first get them so I can see how much they have grown. Not anymore. I refuse to pay a subscription for a feature that was promised to me when I paid for the app in the first place.

I did send a note to the developer via the app store, but have not heard back yet.

 

[CoralRT]

I received a message to update the app (which I did), but it erased all my pictures on the notes and now wants me to sign up for a monthly subscription to post my pictures??!!
No way! I already paid for the app over a year ago and now all my notes are useless unless I pay the ransom?
Am I seeing this wrong? Please someone let me know if this is not the case.

Hey Mrbacony!

Please contact support at [email protected] there may be something odd with your account, Yes we have a new subscription available to all customers which packages several new features including adding short videos to your notes, creatures, etc..

However you shouldn’t be facing issues with images, or notes and don’t worry since it is cloud based all is there unless you deleted it. Most likely the new release needs to be hot-fixed.

Please note the new release is only for iOS, includes support for iOS 15 amount other performance improvements.

 

[CoralRT]

I received a message to update the app (which I did), but it erased all my pictures on the notes and now wants me to sign up for a monthly subscription to post my pictures??!!
No way! I already paid for the app over a year ago and now all my notes are useless unless I pay the ransom?
Am I seeing this wrong? Please someone let me know if this is not the case.

We were able to replicate the issue you reported on not being able to upload new images.

Fortunately it is a backend issue for which we have sent a hot-fix to Apple, you should be able to download the new release with the issue corrected as soon as Apple approves the new build.

I was also able to confirm that the images you have added you your notes will show up as soon as the new build is installed in your device.

Please note that the purchase of the app caps media at 250 MB, if you exceed this space you will be required to manage your media to now exceed 250 MB or purchase more space via the plus package which will take you to 1GB.

I doubt you have exceeded 250 MB in just images since our images are pretty optimized so you shouldn’t be facing that issue.

Thank you for your support!

 

[mrbacony]

FYI, they have just put out an update that has fixed this issue. You can now view previously added photos

 

[mrbacony]

I take that back…. It brought back my original photos, but if you want to post any new ones, you now have to pay subscription fee.

oh well….looks like I will be looking for a new reefing app.

Highly Disappointed!! Especially after already paying for the app to begin with.

 

[melev]

I take that back…. It brought back my original photos, but if you want to post any new ones, you now have to pay subscription fee.

oh well….looks like I will be looking for a new reefing app.

Highly Disappointed!! Especially after already paying for the app to begin with.

That’s not true. You can continue to add images until you’ve used up all the space allowed in your account. It holds 256 mb. You can always delete older images to add newer ones.

if you do have an issue, just contact them directly so they can help you. They don’t post on R2R

 

[mrbacony]

That’s not true. You can continue to add images until you’ve used up all the space allowed in your account. It holds 256 mb. You can always delete older images to add newer ones.

if you do have an issue, just contact them directly so they can help you. They don’t post on R2R

I actually did contact them a couple of days ago through the “app support “ in the Apple store. I never heard back.

does this include notes as well? I just tried to add a note for my recent water change, but the “save” button (the green picture of the disk) is greyed out. I cannot save any notes. I tried deleting an old note, but it still will not let me save my new note.

Also, how do you know how many mb you have already used?

 

[mrbacony]

I would love some feedback from other ReefTrace users. Is any one else experiencing the same things as I am with the recent updates?
I just find it suspicious that I maxed out the storage on my account the same day it was updated.

*Edit* It appears they did 3 updates in a row to fix all the bugs. Most are fixed but the adding pictures still has some bugs.

 

[CoralRT]

I would love some feedback from other ReefTrace users. Is any one else experiencing the same things as I am with the recent updates?
I just find it suspicious that I maxed out the storage on my account the same day it was updated.

*Edit* It appears they did 3 updates in a row to fix all the bugs. Most are fixed but the adding pictures still has some bugs.

Hi Mrbacony,

the App Store doesn’t send us feedback immediately they have an internal review process off all comments and if verified by then then reach to us.

As suggested above please contact our support email ([email protected]) and or any of our social network accounts, we are pretty fast at addressing issues.

what specific issue are you facing with images now? Please let us know so we can quickly address same as we did your previously reported issues.
What was it less that 24 hour turn around including Apple approval process?

Look forward to your feedback and thank you for your support.

 

[Rmckoy]

I haven’t used the app but I’m thinking they maybe messed something up with the update. Based on this:

It seems they added a video ability to the notes for monthly subscribers but maybe crossed it with the ability to upload photos too? Hopefully someone comes along who can assist or reach out to the developer.

The last time I saw a anemone hug a fish it stung It , killed it and ate it whole .
Sounds like the type of love everyone needs .

back on track .
I paid for the app once with out needing monthly subscriptions. .
If that’s what it is now I’ll be going back to log books and writing everything in

 

[mrbacony]

Hi Mrbacony,

the App Store doesn’t send us feedback immediately they have an internal review process off all comments and if verified by then then reach to us.

As suggested above please contact our support email ([email protected]) and or any of our social network accounts, we are pretty fast at addressing issues.

what specific issue are you facing with images now? Please let us know so we can quickly address same as we did your previously reported issues.
What was it less that 24 hour turn around including Apple approval process?

Look forward to your feedback and thank you for your support.

Thanks for the reply. It seems the remaining picture issue I was having has been corrected. It was only letting me choose between 2 photos in my library, but it now brings them all up.
The one thing I did want to mention was the changes to the notes portion. I used to be able to quickly type in my note in the subject line and leave the main body of the message blank and still be able to save the note. Now it requires I fill out the main body message as well to be able to save the note.
It would be nice to have that back.
Otherwise I appreciate the changes and you being quick to jump on fixing them.

is there any way to tell how much storage I have used?

Thanks.

 

[FishyFishFish]

Is anyone else using this app?

I have bought it and I like it in principle, but it’s pretty buggy.

Worst of all, is that it regularly just doesn’t load up my parameters. I’ve just been sat here for an hour waiting for it to start working again so that I can upload today’s readings.

Aside from that, there are also issues with some of the times, and the logging function outside of the ‘quick log’ seems pretty pointless (and only works if you have one of the test kits on their list).

I really want to like this, but it’s a bit of a pain.