Willragan
Well-Known Member
I'm not sure if this is the right place to post this but has anyone else noticed UPS reliability has dropped considerably lately? I always have had a fair amount of confidence in their ability to deliver an overnight package overnight. Out of 100 deliveries in 2017 and prior years I would have said 95% if you paid ups overnights high price you would get it, in fact, overnight. However I cannot say that at all lately. The last 3 ups overnights I have received have been delayed. One was during the time the hurricane was affecting parts of NC and SC so I took no offense from that. The last 2, however, have been pristine weather conditions and delayed because of late flights. Now back in the day as recently as last year I have seen ups make concessions, ie extra flights and/or trucks, to overcome things like delayed flights where FedEx absolutely would not. Lately, however, I see a FedEx level of commitment(which imo ain't real good lol) where if one link in the chain does not line up, ie it misses one connecting flight by 10 minutes, there is no concession to make the delivery anywhere near on time. If it misses a flight it will sit where it is until the flight the NEXT day. Used to be if a UPS overnight was late it was by a few hours but not anymore. Lately if it's late it comes the next service day as if you paid for 2 day service. Am I alone or have others experienced this? Thanks for reading. I don't mean to whine but it really is unfortunate for a living organism to stop living because of a lack of commitment on a shipping company's part to deliver when they say they will. Whether it costs me or someone else it still is unfortunate and beyond the monetary loss the loss of life is very distressing to me. Just to show I am not making this up I have included a screenshot of the tracking on the latest delay. You will notice that the package arrived in Philly at 1:47 am which should not have prevented the package from getting to VA by midday the next day after all that leaves 12 hours to get it there early afternoon and another 4 to 7 hours after that until end of the business day. However it is going to sit right where it is for about 18-22 hours, making zero forward progress, until the same flight it missed last night is scheduled to fly again, the NEXT day. To me that is unacceptable on a priority overnight delivery. If it was a $15 ground service fine but on a $70-$90 overnight service no way. It kinda defeats the purpose of paying the highest price out there. I will say my local guys go above and beyond to help me but ups corporate just does not. I call and sit on hold for 30 minutes or more and I get a nice apology but no help.
