What's wrong with my vortech??

Hypertek99

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In the booklet i see a frame cover but i'm missing that piece?? When i turn on the vortech it spins the whole unit and flys off the glass!! Here is a pic as how it came in.

bewvbp.jpg
 
A cover goes over that magnet on the wet side, along with a rubber disk. You have a couple of missing parts.
Gary
 
yeah your missing the cover on the wetside

Steve is helpful at ecotech!

Should have a blowup view in the booklet
 
Steve will take care of you for sure.
 
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Video embed hopefully

no dice....
 
The foam cover you dont need unless you have small fish. The gasket you DEFINITELY need otherwise it will continue to spin! Post in their thread on the other forum and they are really really great with service and would probably get it shipped out to you asap! Hopefully i didnt break any rules posting that for you and mods if i did feel free to delete.
 
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That really sucks if it was brand new. Where's the QC these days. I ordered two from them and one of mine had the seal broken. I was a bit disappointed, but it looked like it was never used so I didn't complain.
 
That stinks. I am sure the you will get taken care of though, both PA and Ecotech have top notch customer service.
 
Sweet! Just got off the phone with Steve. He's sending me a Frame cover. Great customer service!!
 
Well i got the right part in. Excellent customer service!!! They sent me the part i needed right away was here in like 2 days!!! Vortech worked great!!
 
Well i got the right part in. Excellent customer service!!! They sent me the part i needed right away was here in like 2 days!!! Vortech worked great!!
Sweet. Glad they got it worked out for you. Someday Vortech for me too.
 

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