What's wrong with my vortech??

Hypertek99 · Apr 30, 2009

In the booklet i see a frame cover but i'm missing that piece?? When i turn on the vortech it spins the whole unit and flys off the glass!! Here is a pic as how it came in.

Hypertek99 · Apr 30, 2009

gparr · Apr 30, 2009

A cover goes over that magnet on the wet side, along with a rubber disk. You have a couple of missing parts.
Gary

Sikryd · Apr 30, 2009

yeah your missing the cover on the wetside

Steve is helpful at ecotech!

Should have a blowup view in the booklet

Hypertek99 · Apr 30, 2009

Well that sucks!!

revhtree · Apr 30, 2009

Steve will take care of you for sure.

gparr · Apr 30, 2009

See the video for assembling the wet side at this link:

http://ecotechmarine.com/customer-service/how-to-videos/

Sikryd · Apr 30, 2009

Video embed hopefully

no dice....

chadfarmer · Apr 30, 2009

new or used?

bushh23 · Apr 30, 2009

The foam cover you dont need unless you have small fish. The gasket you DEFINITELY need otherwise it will continue to spin! Post in their thread on the other forum and they are really really great with service and would probably get it shipped out to you asap! Hopefully i didnt break any rules posting that for you and mods if i did feel free to delete.

Hypertek99 · May 1, 2009

chadfarmer said:
new or used?

Brand new in the box from Premium Aquatics.

143gadgets · May 1, 2009

That really sucks if it was brand new. Where's the QC these days. I ordered two from them and one of mine had the seal broken. I was a bit disappointed, but it looked like it was never used so I didn't complain.

Hypertek99 · May 1, 2009

I guess i'll call them in the morning

Poseidon · May 1, 2009

That stinks. I am sure the you will get taken care of though, both PA and Ecotech have top notch customer service.

Hypertek99 · May 1, 2009

Sweet! Just got off the phone with Steve. He's sending me a Frame cover. Great customer service!!

Viva'sReef · May 1, 2009

Ecotech is great to work with. Their customer service is amazing.

kfennell · May 14, 2009

Not really the best CS if they dont check them before they box them...

MikeB · May 14, 2009

kfennell said:
Not really the best CS if they dont check them before they box them...

That is not Customer Service that is Quality Control. Ecotech has some of the best customer service

Hypertek99 · May 15, 2009

Well i got the right part in. Excellent customer service!!! They sent me the part i needed right away was here in like 2 days!!! Vortech worked great!!

flricordia · May 17, 2009

Hypertek99 said:
Well i got the right part in. Excellent customer service!!! They sent me the part i needed right away was here in like 2 days!!! Vortech worked great!!

Sweet. Glad they got it worked out for you. Someday Vortech for me too.