Where is my order? Horrible customer service! (Algae Barn)

[Maximus]

I placed an order almost 3 weeks ago and nothing. What's going on? Either send me the order or give me a refund. This is ridiculous. My order number is 61562. My name is Sang Lee.

 

[Maximus]

I've emailed you several times and have not received a response back. Is this how you conduct business?

 

[bansheeGrl10 Verified Sponsor]

I placed an order almost 3 weeks ago and nothing. What's going on? Either send me the order or give me a refund. This is ridiculous. My order number is 61562. My name is Sang Lee.

Hello,

I do apologize in the delayed response of communication. We have been under construction and doing facility upgrades and hiring more customer service reps. We are working diligently to get all orders placed before 4/16/19 shipped out.

Our Pom Pom macro is on back order. I can replace this item with another macro or remove the item and get this order shipped out as soon possible if you would like. Please let me know how to proceed.

Krystle Weeks
Phone: 772-444-7637
Algae Barn
5900 E 58th Ave
Commerce City, Co 80022

 

[Maximus]

Please issue a refund.

 

[bansheeGrl10 Verified Sponsor]

I've emailed you several times and have not received a response back. Is this how you conduct business?

Hello,

I do apologize as we have been under construction and doing facility upgrades. We also have been hiring additional customer support representives as there one person taking on multiples hats within the company and responded to emails, calls and messages. We are working diligently to respond to all back log emails and messages. Please feel free to contact us anytime at [email protected] or call us at 777-444-7637. We would be happy to assist you and resolve any issues you may have.

Thank you.

 

[Maximus]

Can you just issue me a refund? I no longer want any algae from you. My order number and name is in the first post.

 

[bansheeGrl10 Verified Sponsor]

Please issue a refund.

May you please provide a order number or email you used to place your order? I would be happy to assist in resolving this matter for you.

 

[Maximus]

[email protected]
Order #61562

 

[bansheeGrl10 Verified Sponsor]

I will refund your account. It will take 5-7 business days to see this reflection on your credit card.

Thanks

 

[Maximus]

Thank you.

 

[bansheeGrl10 Verified Sponsor]

Please issue a refund.

I have issued your refund to your paypal account and also cancelled your order.
Thank you for understanding and apologize for the inconvenience. Please contact us with any further questions!