Where is my shipment?

  • Thread starter Thread starter Darren
  • Start date Start date
  • Tagged users None

Darren

Well-Known Member
View Badges
Joined
Feb 21, 2007
Messages
732
Reaction score
2
Location
Atlanta
Rating - 0%
0   0   0
Bought a coral from a very reputable company. I paid $10 extra to have express by 10:30a delivery. It still has not shown up and I am going to miss a meeting. Do they owe me anything for missing the target time? It was coming from Wisconsin I believe to Atlanta. Shows "out for delivery" on tracking site....
 
Bought a coral from a very reputable company. I paid $10 extra to have express by 10:30a delivery. It still has not shown up and I am going to miss a meeting. Do they owe me anything for missing the target time? It was coming from Wisconsin I believe to Atlanta. Shows "out for delivery" on tracking site....

UPS or FedEx? Do you mean FedEx Priority?

If they sent it out the right way to arrive to you before 10:30am then no they do not "owe" you anything, it is the shipping companys fault not his for the delay..
 
But the shipping company would not owe you, but they would owe the shipper and the shipper in turn would owe you.
 
Yes it was Fed Ex Priority and the tracking shows it. Just no package yet. It came from a company not an individual. It is messing up my schedule and I just want to know if anyone owes me at least my $10 that I paid to have the priority put on it.
 
But the shipping company would not owe you, but they would owe the shipper and the shipper in turn would owe you.

From what I know UPS nor FedEx will not cover any livestock, shipping fee yes.. But he will not get anything other then the the shipping cost..

Been there done that...
 
FedEx and UPS use "Weather" as an excuse all the time. That's their loophole, see they guarantee air's as long as the weather permits it....
 
It depends. If it is due to bad weather, you will not get reimbursed. If it's a delay on Fedex's part, you can ask Live Aquaria (I'm assuming it's them) to refund the entire shipping cost back to you. At least this was the policy a couple years ago.
 
That is all I want is the $10 extra they charged me to make it priority. I know $10 is chump change but it is the principle.
 
Unfortunately right now much of the Midwest, and Wisconsin is in the middle of it, is experiencing some major snowfall, and this can lead to delays in the courier systems--all of them. I have actually been calling off some shipments due to the delays I am expecting from this storm system. This is something that is largely out of the shipper's/vendor's hands. If they had anticipated this delay and held off shipping, that would have been the only thing they could do, but if they shipped on the agreed upon date and by the method you asked for, the rest of the responsibility lies with the courier service. It's out of the shipper's hands at that point. Now, if it's "out for delivery", at least that means it's not delayed by a day. There is still a good likelihood that it will get there within a reasonable timeframe.

If you must leave, try to provide the courier with a suitable safe place to leave the package, and leave them written (and SIGNED) instructions on where to leave it. This scenario may negate your live arrival guarantee (depends on the company), but at least you won't have to chase the package around or wait till tomorow; this will be the safest for the corals.
 
FedEx and UPS use "Weather" as an excuse all the time. That's their loophole, see they guarantee air's as long as the weather permits it....

If you say fish died or corals they will clearly just say we do not cover that and to look at there refund policy..
 
Yea I meant the extra shipping. I think he was just looking at the $10 extra he paid.
 
It is a pain as I am sitting here and can't take a shower, etc. because as soon as I do.....
 
Yes it was Fed Ex Priority and the tracking shows it. Just no package yet. It came from a company not an individual. It is messing up my schedule and I just want to know if anyone owes me at least my $10 that I paid to have the priority put on it.

Well they sent it out correct, so it is FedEx fault.. FedEx Priority is infact delivery by 10:30am..
 
That is all I want is the $10 extra they charged me to make it priority. I know $10 is chump change but it is the principle.

If you paid $10 extra to have them ship it the fastest way (Priority), and they did so, then they ( the vendor) fullfilled their obligation. Fedex may or may not owe the full shipping amount back for failing to meet their delivery deadline. I do not know if they are claiming the weather-related delay right now. If they are honoring their guarantee, then you should be able to get the full shipping fee returned. If not, then neither you nor the shipper will be able to get anything back, and this has nothing to do with the shipper's responsibilities.
 
Last edited:
They have an exception rule for Priority overnight up to 1 hour.

FedEx won't reimburse you nothing if you complain I think.

I had once a shipment that arrived only later in the afternoon. I contacted the shipper and them being a good customer with FedEx they called them up and got the money back which they forwarded to me.

If you have a DOA "LiveAquaria" have for most of their livestock a "14 day Guarantee" and from what I experienced they are pretty good with that. They will give you store credit.
 
I am sure the coral will be fine as it appears to be on the truck for delivery. Just a pain when you pay and ask for Priority and then you wait. Like I said this is tieing up valuable time for me.....
 
Last edited:
Just a pain when you pay and ask for Priority and then you wait. Like I said this is tieing up valuable time for me.....

Yes, this is unfortunate; I know what that's like. A failing of the courier to meet their agreement, and their fault alone (assuming you're leaving God out of this). Hopefully Fedex will compensate you by refunding the shipping charge to the company you got your corals from.
 

IF YOU HAD TO TAKE A REEFING EXAM, WOULD YOU PASS?

  • Yes!

    Votes: 32 45.7%
  • Not yet, but I have one that I want to buy in mind!

    Votes: 9 12.9%
  • No.

    Votes: 26 37.1%
  • Other (please explain).

    Votes: 3 4.3%
Back
Top