Who is at fault?

[Roger D]

The one thing that always has to be done after putting anything together or even moving a pipe from side to side is check for leaks. Even if it was a broken fitting checking for leaks is the owners responsibility. Problem eliminated before any damage.

 

[Gondore]

The one thing that always has to be done after putting anything together or even moving a pipe from side to side is check for leaks. Even if it was a broken fitting checking for leaks is the owners responsibility. Problem eliminated before any damage.

LOL.... I guess I'm just stupid but people keep saying just leak test it...what do you think I was doing. Unless you know a way to leak test without running water through something I am not sure how this statement makes sense. Could you please clarify?

 

[Brian_68]

The warranty policy tells you what they will pay for, just like a tank that leaks and ruins thousands in flooring, only the tank is covered.

 

[AZMSGT]

LOL.... I guess I'm just stupid but people keep saying just leak test it...what do you think I was doing. Unless you know a way to leak test without running water through something I am not sure how this statement makes sense. Could you please clarify?

You could have protected the items under with a tray or plastic over them during the leak checks. Even off setting the items where the probe section doesn’t leak directly below would have helped.

You’ve made it clear. In your mind it’s not your fault.. ok.. Move on

 

[Gondore]

You could have protected the items under with a tray or plastic over them during the leak checks. Even off setting the items where the probe section doesn’t leak directly below would have helped.

You’ve made it clear. In your mind it’s not your fault.. ok.. Move on

The Director was placed on top of the Doser exactly as the directions showed it should be for testing. It didn't say, "Make sure to remove the Director from the top of the Doser before testing because you Doser cannot take ANY amount of water getting on top of it without ruining the electronics inside." Had it said this, then yes it would have totally been my fault. I simply followed the directions laid out by GHL themselves...nothing more.

 

[robbyg]

Will this drama never end! The owner is at fault but IMHO the manufacturer should take into account the possibility of this happening and seal both units properly. I really do not know why a separate post was needed on this. It's pretty much a done deal as GHL is not going to take responsibility for every case of someone not tightening the thing properly. I just hope they consider this case as insight into a potential issue and see if they can revise the design a bit. Even if done properly, leaks do occur with age and it's best to make your products are at least somewhat resistant to water damage.