The world is a complicated place when you look too deeply at anything.
I think Red Sea may be confusing density (pure fresh water at 25 deg C has a density of 0.9970470; very close to what they told you) and specific gravity, and if true, is sad that they make such an obvious mistake. Not impossible, though, as I have received clearly incorrect info from them in the past when asking tech support to explain their assertions.
The alternative is that they are making some nonstandard assumptions.
Let's assume they are perfectly correct, and let's see where it leads us.
What is the specific gravity of totally pure fresh water?
What is specific gravity, EXACTLY?
"B. SPECIFIC GRAVITY TERMS 1. In simplest terms, specific gravity is the ratio of the mass of a given volume of material to that of the equal volume of water at the same temperature"
from:
It is thus the density of the fluid being measured divided by the density of pure fresh water.
Sounds very much like the specific gravity of pure fresh water should be exactly 1.0000000000000000000000000000000000000000000000000000 by definition.
But looking in much greater detail, there is more to it. I discuss these complications in great detail here:
This month, Randy explains and reviews specific gravity.
reefs.com
The primary complication is temperature.
The specific gravity of pure fresh water at any temperature, when comparing to pure fresh water at the same temperature will, by definition, be exactly 1.00000000000.
BUT, if somehow the two solutions are at different temperatures, then the sg can be quite different from 1.00000000. For example, pure fresh water at 25 deg C has a density of 0.9970470 g/cm3. Pure fresh water at 20 deg C has a density of 0.9982067 g/cm3.
Thus, if you asked about the specific gravity of pure fresh water at 25 deg C, using 20 deg C as the standard for measurement, then it would be 0.9970470/0.9982067 = =0.9988382166.
What could Red Sea be thinking that the sg of pure fresh water at 25 deg C could be identified as 0.99768?
In other words, what temperature of standard are they comparing to?
IF the sg at 25 deg C is truly 0.99768 as they claim, then what is the density of the water standard it is being compared to?
It would have to be X, with
0.99768 = 0.9970470 g/cm3 divided by X g/cm3
solving for X we get the density of the "standard" to be 1.000634 g/cm3
At what temperature does pure fresh water have a such a density? NEVER.
The density of pure fresh water at normal atmospheric pressure is NEVER above 1.000000 g/cm3, and it is only at 1.0000 g/cm3 at ~4 deg C.
So Red Sea could claim correctly, within some rounding errors, that the specific gravity of 25 deg C fresh water is 0.99768 IF they are comparing to the standard of pure fresh water at 4 deg C.
That is not a totally absurd thing, since that is done in some scenarios. Sometiems that can be called "relative density". But it is also certainly not the norm for the aquarium hobby or most other industries.
Better devices may tell you exactly what they mean when they quote specific gravity. The Tropic Marin floating glass hydrometer, for example, tells you the sample and the comparator are at 77 deg F (it is printed right on it). It will read 1.00000000 in 77 deg F fresh water.
So Red Sea may just have a poor understanding of what specific gravity of water is, or they may be comparing to the density fresh water at 4 deg C (which is quite nonstandard).
.