Wireless Fusion is driving me crazy!

[glb]

Thanks to Tropical Storm Gordon, my internet went down last night. When it came back up, I did the usual steps to reconnect wirelessly with Fusion: reconnecting the wireless router to the network, restarting the Apex, checking orange light on the bottom of the apex, etc etc. I did all of this numerous times with no luck. Everything looks like it’s working. The wireless router is connected to the network and to the apex. I’ve restarted numerous times. I’ve troubleshooted everything I know but still no Fusion on my phone. Help!!!

 

[Brew12]

Thanks to Tropical Storm Gordon, my internet went down last night. When it came back up, I did the usual steps to reconnect wirelessly with Fusion: reconnecting the wireless router to the network, restarting the Apex, checking orange light on the bottom of the apex, etc etc. I did all of this numerous times with no luck. Everything looks like it’s working. The wireless router is connected to the network and to the apex. I’ve restarted numerous times. I’ve troubleshooted everything I know but still no Fusion on my phone. Help!!!

Hmm... you've already done everything I could think of.

 

[Brew12]

Actually, have you tried to ping your Apex from a different computer on your network?

 

[glb]

Hmm... you've already done everything I could think of.

I know, right?? The light on the bottom of the apex is solid orange, everything’s hooked up. I’m soooo frustrated.

 

[glb]

Actually, have you tried to ping your Apex from a different computer on your network?

The computer I’m using is the one hardwired to the router. The others are all wireless. My guess is it will start working again at some point. Sheesh.

 

[Brew12]

The computer I’m using is the one hardwired to the router. The others are all wireless. My guess is it will start working again at some point. Sheesh.

You can still try pinging it. Or you could try to log onto the local webpage for the Apex.

 

[Waters]

There have been countless times where I have needed to call Neptune so they could remote in and fix for that same issue (after a power outage). I ask every time what I could do on my own without opening a ticket and they always tell me nothing. They do get it back up and running within 10-15 minutes.

 

[glb]

You can still try pinging it. Or you could try to log onto the local webpage for the Apex.

I just tried logging onto Fusion with my computer. That’s not working either. Is that what you meant?

 

[Brew12]

I just tried logging onto Fusion with my computer. That’s not working either. Is that what you meant?

No. Try logging onto the local Apex interface via its built in webpage. Or if you know it's IP address, try pinging it.

 

[rkpetersen]

You can use this browse utility to find your Apex, determine it's IP address on your local network, and connect to Apex Local. If you can access Apex Local (built in to the Apex hardware, whereas Fusion is a website), you can then look at the Network setup page there and see if there are any issues that might be correctable.

http://www.neptunesys.com/ApexBrowse_mac.zip
http://www.neptunesys.com/ApexBrowse_pc.zip