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Yep, the initial coral I bought died before they shipped it. The original order date was Jan 24 2022. Their original response was that they don't offer refunds but would give me a credit or ship a replacement when they got another of the same coral. I opted for the same coral since that was what I wanted. Three times I was contacted and told that they had my replacement ready if I purchased another shipping module they would send it. Three times I placed an order with a handful of other items to combine shipping and my replacement was forgotten to be added, sold in store by accident, died etc. I really don't care why, I just didn't recieve it. I finally recieved the doa replacement but bc it shipped poor and wasn't 100% dead (it arrived on the 15th but all flesh wasn't gone untill the 17th) they stated it exceeded their doa policy. Kaleb sent his sincerest apologies that the owner was not willing to do more for me and offered some free frags on my next order. I was waiting for a final decision on the situation and giving them a chance to make it right before saying anything but the original purchase was Jan 2022 and its now April 2023. I was essentially told that they can't deliver what was promised bc they had issues with that coral being a poor shipper so they gave it one try to humor me and that's it. If that was the original issue I should have been refunded the purchase, I understand the only store credit policy if this was a doa but not on a coral that died before they shipped that they are now not shipping anymore since their experience is that it ships poor.. the coral in question was an aussie gold torch btw not something super crazy that can't survive in a home reef.
Here's the original purchase screenshot (note dates) and the email I received yesterday.
Hey, that's really interesting and I didn't realize that. They've been super helpful and good to me about replacements (maybe because I sound very new). They are providing a replacement for something that I didn't realize was DOA with my next order, after having it for a couple of weeks. While I do want to place another order with them down the line so I can get that replacement, it does sound like it is more difficult to raise coral from them.
My new go to suppliers are pacificeastaquaculture (Dr Mac is great to deal with and there's lots that's Aquacultured they have a huge farm).
I would look at @SBB Corals and @Battlecorals if you are looking at sps and lps. You will not find a finer vendor out there with tank raised corals.
I completely realize this, I understand the risk but expect the coral I order to be shipped in a normal time frame and arrive alive. But..I honestly didn't mind the time frame, I'm in this hobby long term and don't mind waiting for a specific piece to be found, how ever after 15mos I feel like they just waited for my credit card refund dispute policy to be out side it's frame frame and sent somthing in poor condition. If they even met me half way and issued a partial store credit I'd have accepted it. But to blatantly say they aren't sourcing this coral anymore due to high mortality but they tried once so I get nothing is pretty low.
Yes qcc is great Kevin dosent usually deal in aussies but he is actually sourcing one special for me and is adding others to the site from that shipment.. at least I'm confident that he handles doa well and tries to make things right.
