So I have a problem with a light, I can't change the 'on' time for a channel on my light.
I write to the company and tell them about it.
They write back to me the very next day and ask my informations (the company is in USA and I live in Canada)
so I give them those and a picture of the serial number of the light... here is what they send back in response.
Current USA - Support, Nov 8, 15:07 PST:
Dear Hobbyist,
Once again, we apologize for any inconvenience and appreciate your patience.
Your warranty has been approved and we are sending you a replacement product(s) at no cost. A tracking number will be emailed to you upon shipment.
You should be receiving your product in 7-10 business days.
Please email us if you have any further questions or concerns, and once again, thank you for your patience.
...
Just wanted to let you guys know how cool they are
I write to the company and tell them about it.
They write back to me the very next day and ask my informations (the company is in USA and I live in Canada)
so I give them those and a picture of the serial number of the light... here is what they send back in response.
Current USA - Support, Nov 8, 15:07 PST:
Dear Hobbyist,
Once again, we apologize for any inconvenience and appreciate your patience.
Your warranty has been approved and we are sending you a replacement product(s) at no cost. A tracking number will be emailed to you upon shipment.
You should be receiving your product in 7-10 business days.
Please email us if you have any further questions or concerns, and once again, thank you for your patience.
...
Just wanted to let you guys know how cool they are
