That seems to be a common issue, damage during shipping. I suspect the design has some fragile qualities to it, that modern day shipping tendencies are incompatible with. I was having such a problem getting delivery of fragile items that I installed no less than 18 video cameras on my property, both for security, and to document what the heck was happening to my packages while they were being delivered. It was not long before they came in handy. I had ordered a 1 G concentrated Alkatronic reagent from CoralVue and found it on my porch leaking acid everywhere. I reviewed the video and saw that it came out of the truck that way, with a 20 something kid carrying it up my driveway with the box soggy with acid. He even attempted to position it, propped up on its edge to help it dry. Yikes! CoralVue replaced it, but I ended up paying customs clearance and duty all over again on the replacement. In the future I will just mix up my own using locally sourced HCL.
Dennis