XR15 G5 cannot do button reset?

[FlyPenFly]

Purchased a used G5 Blue. Light seems to work fine just turned on, gets bright and stays on.

I cannot complete the button reset procedure. In the instructions, I press center button until it flashes red white blue, then I hear a click from the light and then it flashes red purple, then if I Press the outer 2 buttons at once, the light just goes to flashing red and white... it's doing a firmware update? Confused why I can't get it to complete the reset...

 

[Elmervc15]

But you doing the second step? 3 buttons together until flashes red and purple?

 

[ReeferSpot]

I reset mine through the Mobius app.

 

[FlyPenFly]

Yep I did all the steps.

im trying to do the button reset so I can add it to Mobius.

 

[ReeferSpot]

Interesting, so it's not being detected by Mobius at all?

 

[FlyPenFly]

Used light so it was bound to another tank at some point. Button reset will bring it back to factory default so that it can be paired again… but the last step won’t work in the reset procedure.

 

[ReeferSpot]

Weird. I've never had that issue with used G5s. When I add them to my tank mobius detects it an allows me to factory reset and firmware update within the app. Maybe you should try to create a new tank and add it.

 

[Sisterlimonpot]

Agreed, unless they changed something, a new user can connect to a mobius device that is captured by another.

The only way to prevent this is that the original owner added a 4 digit password.

And if that's the case a factory reset is the only fix.

A bit of experience that I can pass on from doing the button reset is that when it calls to push all 3 buttons at the same time, you have to stagger the button presses slightly. Meaning if you're skilled enough to simultaneously press them at the exact same time, they tend not to respond, but if there's milliseconds delay between the buttons, it will respond.

I employ the same technique that you do when you rap your 4 fingers on a table from pinky to index, but in a faster tempo.

 

[JeffB418]

I have a G5 light that will not also factory reset, any update?

 

[mahoe_]

Same here, were somebody able to do the reset?

 

[ChuckTownReefer]

In the mobius app you can disable the buttons. So the person you got it from has them disable. You need to get him to give you his mobius login and password you login under his account reset in the app and delete the light from his account. He can change his password after. Otherwise your probably going to have to send it in and its going to cost ya more $$$. I would open a paypal case if possible and ask him for his login and password explain to him thats its the only way. Also explain to him that this light does not work as he described and you want the cost covered for ecotech to reset it or he help and give you the login info.

 

[RoanokeReef]

.

 

[RoanokeReef]

In the mobius app you can disable the buttons. So the person you got it from has them disable. You need to get him to give you his mobius login and password you login under his account reset in the app and delete the light from his account. He can change his password after. Otherwise your probably going to have to send it in and its going to cost ya more $$$. I would open a paypal case if possible and ask him for his login and password explain to him thats its the only way. Also explain to him that this light does not work as he described and you want the cost covered for ecotech to reset it or he help and give you the login info.

The buttons are not disabled as he's getting to the last step, his issue is probably just timing on the last step as it's a pain in the rear. Also I hope he got this resolved since the post was from 5/9/23