Xr15 gen 5 light issues

nuvo626

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I don’t know what’s wrong with my light the light doesn’t turn on nor any of the led buttons light up on top. The fan just keeps spinning no matter what even when i’ve had it unplugged for 1 hour.
 
How does the fan spin with it unplugged??

The easiest solution would be to contact support.
 
I can't imagine how the fan is spinning without power. Call customer service their good at answering the phone.
 

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