You guys are ignoring me..

Michael43 · Mar 1, 2018

and it’s not right. Why won’t you help me with your product?

dealseer · Mar 1, 2018

They were waiting to see if you’d make their lack of response public or not. They will help now.

dbigfoot111 · Mar 2, 2018

Daniel@R2R · Mar 2, 2018

How have you reached out to them? In the past, I've found a phone call to be a good way to contact Ecotech.

14 foot reef · Mar 2, 2018

EcoTech Marine has one of the best customer service divisions in this hobby, maybe its your tone and approach, maybe its not them at all. I have a ton of their products and have had nothing but spectacular customer service from them. Check the mirror and try a different approach.

ReefguyEric · Mar 2, 2018

I've never had problems with Ecotech Marine always great customer service from them too.

reefwiser · Mar 2, 2018

What is your problem. Many people have Ecotech equipment I am sure someone could answer your question.

Water Dog · Mar 2, 2018

Michael43 said:
and it’s not right. Why won’t you help me with your product?

I understand your frustration, especially when we have issues with our high dollar premium gear. However, if you want immediate assistance with whatever the problem may be, then call them directly via their customer service line during normal business hours. They will pick up the phone and help. Emailing them will not get you the fast response that you are clearly looking for. Good luck!

mfinn · Mar 2, 2018

As people have already posted, call them.
I haven't seen any ETM people monitor this forum in a long time.

Michael43 · Mar 2, 2018

14 foot reef said:
EcoTech Marine has one of the best customer service divisions in this hobby, maybe its your tone and approach, maybe its not them at all. I have a ton of their products and have had nothing but spectacular customer service from them. Check the mirror and try a different approach.

Honestly I somewhat here what you are saying but I don’t think my tone or approach should have anything to do with it. I own thousands in their products and have the right to be assisted. My tone probably isnt good because I have tried email and phone calls with zero luck and I am in a power outage and my battery back up isn’t working on one tank. Would you be calm?

Customride0105 · Mar 2, 2018

Yes..im calm in the same situation.. battery back up fail won't power... but key is remain calm...

I just ripped my back up apart. Put my jump box on it and it actually powers a mp60 now. Like others said post your problem and I'm sure others will help ...