We don't know what exactly happened. Has EM been a part of this thread to respond and defend themselves. Nope. We don't have a clear picture here. I'm not understanding the hate from you. All I want is the truth. You seem to want to only hear one side.
Imagine the state of this hobby and this forum for that matter without the ability to reach out to other reefers on concerns that involve any manufacturer of any piece of equipment with the only outlet to resolve being to communicate in private with companies and nothing more. Ask yourself to what disadvantage would that put the enthusiast (customer) at?
BTW, I'm curious as to what is to gain here in your theory? My pump went out, I reached out to EM, they willingly sent me out a replacement stating it was new, I received it in the state shown in the pictures provided (saturday morning)...contacted them back asap next day via email (Sunday), they immediately requested pics (monday), they responded in a timely fashion that it's just normal buildup from brief testing but sternly assert it's brand new and after I called to speak to someone again they gave the option to send out another and this morning a manager finally called me as I mentioned previously. What exactly am I gaining here from fabricating all of this? There's no funds to exchange here!
I've recvd equipments that were tested prior to shipment and they arrived wet but clean. Perhaps EM tested the pump a while ago and it was sitting w some water that became moldy/dirty? Can OP perhaps ask EM this question (when were the pumps tested) since EM insists the pump is new, so in the future we can all avoid experiencing such an incident?
The OP happened to take the new replacement pump apart and noticed the equipment was dirty/used looking so became suspicious. Why are we blaming the customer for catching something amiss & having to defend his frustration?... Talk about blaming the victim at a trial.
