robbyg
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- Sep 8, 2019
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Just a heads up to my fellow reefers that buy lots of stuff on Amazon.
I had an experience and I though it was just my bad luck in getting the wrong person, that was until I met a friend last week who does home restoration for rich clients. He had the exact same experience with Amazon and he told me it seems to be a new policy that started a few weeks ago.
So heres what happened. I bought a set of extension tubes for my Nikon DSLR camera and the package was shipped by UPS.
On the day of arrival I noticed it was signed for by someone I did not know. I called UPS and they put me on a long hold and then came back and said that it was accidentally delivered to the wrong address and that I should contact Amazon and tell them to contact UPS so that they can file a claim with UPS and get refunded. And yes I did ask where they delivered it but the lady said they cannot give out that info ;Meh I am still wondering how they even know what address it went to.
Anyway no big problem, lost packages have happened before and Amazons normal response is that they will ship out another one ASAP or they will refund me.
NOPE NOT this time and trust me I have only maybe had six package problems over a 15 year period and I spend $20K+ with them Annually. My friend spends over $350K annually with them and he got the same response from them.
The CSR lady at Amazon said no problem I will do new order and then a minute later she says the computer will not let her do a new order and that she would have talk to her supervisor, so I was put on hold for 15 minutes and then she said sorry but we will have to do an investigation with UPS and when we get a refund guarantee we will refund you. I was shocked so I asked her why don't you just call UPS now and they will tell you that it is their fault. She said no she does not handle that area and it would have to go through another dept. Now I kind of got angry and said so you guys expect me to wait out a month for a refund on an item that UPS admits they lost. Then I asked her to look at my account and see how much money I have spent with them in 2020 alone. She says yes I can see you buy a lot of stuff on Amazon and she said hold on a minute let me talk to my supervisor again. Ten minutes later she comes back and says they are going to help me out and issue a gift card for the value of the item. I just said thanks and then came off the phone. I then placed the same order again with BHphoto like I normally would have done and used my gift card on some other purchases.
My friend said he had the exact same issue over a $30 item and he nearly exploded with them on the phone. They also eventually gave him a refund but he said to me that it seemed to be based on his account size why they eventually did it.
My thinking is that UPS and USPS have gotten so bad of late that Amazon has decided that their open policy of just issuing refunds or sending new products is killing them, so they seem to have taken that ability away from the CSR's and seem to only allow it if a high ranking supervisor signs off on it.
So my message is to you is be careful and don't expect that same customer first attitude from Amazon because the customer is always right approach seems to have been removed.
I had an experience and I though it was just my bad luck in getting the wrong person, that was until I met a friend last week who does home restoration for rich clients. He had the exact same experience with Amazon and he told me it seems to be a new policy that started a few weeks ago.
So heres what happened. I bought a set of extension tubes for my Nikon DSLR camera and the package was shipped by UPS.
On the day of arrival I noticed it was signed for by someone I did not know. I called UPS and they put me on a long hold and then came back and said that it was accidentally delivered to the wrong address and that I should contact Amazon and tell them to contact UPS so that they can file a claim with UPS and get refunded. And yes I did ask where they delivered it but the lady said they cannot give out that info ;Meh I am still wondering how they even know what address it went to.
Anyway no big problem, lost packages have happened before and Amazons normal response is that they will ship out another one ASAP or they will refund me.
NOPE NOT this time and trust me I have only maybe had six package problems over a 15 year period and I spend $20K+ with them Annually. My friend spends over $350K annually with them and he got the same response from them.
The CSR lady at Amazon said no problem I will do new order and then a minute later she says the computer will not let her do a new order and that she would have talk to her supervisor, so I was put on hold for 15 minutes and then she said sorry but we will have to do an investigation with UPS and when we get a refund guarantee we will refund you. I was shocked so I asked her why don't you just call UPS now and they will tell you that it is their fault. She said no she does not handle that area and it would have to go through another dept. Now I kind of got angry and said so you guys expect me to wait out a month for a refund on an item that UPS admits they lost. Then I asked her to look at my account and see how much money I have spent with them in 2020 alone. She says yes I can see you buy a lot of stuff on Amazon and she said hold on a minute let me talk to my supervisor again. Ten minutes later she comes back and says they are going to help me out and issue a gift card for the value of the item. I just said thanks and then came off the phone. I then placed the same order again with BHphoto like I normally would have done and used my gift card on some other purchases.
My friend said he had the exact same issue over a $30 item and he nearly exploded with them on the phone. They also eventually gave him a refund but he said to me that it seemed to be based on his account size why they eventually did it.
My thinking is that UPS and USPS have gotten so bad of late that Amazon has decided that their open policy of just issuing refunds or sending new products is killing them, so they seem to have taken that ability away from the CSR's and seem to only allow it if a high ranking supervisor signs off on it.
So my message is to you is be careful and don't expect that same customer first attitude from Amazon because the customer is always right approach seems to have been removed.
. I am what they probably consider a total loss as far as prime shipping goes. I would bet that every month I go through at least $200 worth of shipping expenses and if I did not have Prime I would be paying it.
