Advanced Acrylics still in buisness?
- Thread starter Jonty
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Lionfish Lair
Renee
Just make sure you set a firm date and make them stick to it, or else you could be chasing this for months.
OP
OP
Jonty
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It is so frustrating with this company it is now six months and they have been promising to ship every week in Jan and nothing is shipped and communication is very sporadic to say the least.... crazy
Lionfish Lair
Renee
You need to set a deadline and say John, this is the last extension, after that I will do a charge back.
erinmegan85
Well-Known Member
If you can do the chargeback just do it and go elsewhere. Six months is inexcusable in my opinion.
GHsaltie
Valuable Member
I am very sad to see this, as I was planning on purchasing one of their AIO nano frag tanks. Does anyone know of any other companies that I could look in to?
OP I hope you get your tank after all this hassle.
OP I hope you get your tank after all this hassle.
Wish I found this thread earlier.... I emailed them on Saturday to see when I'd need to order by in time for a pre-Xmas delivery. They replied with "You have to order today in order for me to ship it out Monday, you'll get it on Friday.", so I did. Got the shipping info... delivery is on 12/26.
Funny, they replied instantly before they had my $$ on a Saturday evening. But no reply yet when I reached out during business hours about expediting the delivery.
:mad:
Funny, they replied instantly before they had my $$ on a Saturday evening. But no reply yet when I reached out during business hours about expediting the delivery.
:mad:
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MSB123
Someone out there put something smart here.
Same here! I have had really bad expierences with them- very nice and called me when I asked at like midnight, and then the minute they have my $, gone.
sromero287
Valuable Member
I’ve been eating 9 months for a 3 week project- I finally did a chargeback, but they disputed it
This is just ridiculous, was ready to order but with this thread ill save my $$$ and my patience. [emoji225][emoji886][emoji319]
FWIW, they just called me, and offered me a few things to make it right (leaving out the details because my gf , the gift recipient, may read this before Xmas).
Not ideal from a gift perspective, but assuming it all shows up, I'm satisfied with their resolution.
Not ideal from a gift perspective, but assuming it all shows up, I'm satisfied with their resolution.
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I've heard they do this. Since they always get back in touch, and always deliver their product, I'm going to guess it's not purposeful. From the things I read, some people believe it's on purpose... But, they're a small company that's swamped with requests.
It also goes to say, people who've had problems with them keep coming back for more.. So the end result is probably worth it.
Well, I wish I had seen this thread earlier last year when I placed an order with them. I ordered a custom sump package and have been waiting for them to ship it for 2 months now. They keep saying it's going to ship out this week, then nothing happens. It's been going on for 2 months now. I'm not in a hurry for it, but now I have some time off work next week that I could be working on getting the new system set up and I have no sump. Very frustrating. I will not be recommending them to any body simply because of the poor turn around time. Hopefully the product will be as good as I've heard they are at least. I'm tempted to fly out to California and pick it up in person and ship it back home myself! I wonder how they would react if I showed up at their door unannounced?
