Apex dropping offline since update

[scrappy35]

Since the update the other day, my apex is constantly dropping off line and I have to reboot. This morning the reboot doesn’t seem to be bringing it back on line. Does the $100 screen they sell hook directly to the apex so that you still have control when it won’t connect via WiFi?

 

[SuncrestReef]

Yes, the Display module plugs into an AquaBus port and gives you direct access to all settings even without a network connection.

Neptune just released AOS 5.06_7D21 yesterday to correct the bugs found in version 5.06_6E21 that was released 4 days ago. You should definitely update to this newest version, though the update will require a network connection, so getting your Apex back on the network will be critical.

Is your Apex using WiFi, or a network cable?

Also, have you tried rebooting your Internet router? This can sometimes resolve the issue of an Apex not communicating with Fusion.

 

[lapin]

Yes
There are 2 ways
One is with it being hardwired to your router (eithernet cord)
Second is the display module

 

[scrappy35]

It says it’s on the later update in the diagnosis screen. I’ll try rebooting everything and see if I can get it back online long enough to update it. Worse case I think I have a 100’ cat 5 cable to wire it directly to router. What a pain

 

[Redfoxtang]

I’m having the same issue but even worse. It keeps giving me missing modules and nothing has changed. Now my trident won’t even test because it doesn’t recognize it I guess. It is very frustrating.

Edit: This is still happening with the recent update as well

 

[scrappy35]

makes you not want to update when everything is working good. I’m waiting for apex to open so I can call them.

 

[Redfoxtang]

makes you not want to update when everything is working good. I’m waiting for apex to open so I can call them.

I was thinking the exact same thing. Next time I will definitely wait to update. Everything was working flawlessly

 

[vtecintegra]

I learned my lesson a long time ago with updates. I wait at least three months before even thinking about.

 

[scrappy35]

Word from the wise. Lesson learned.

 

[takitaj]

For what it's worth I just did the update over WiFi and everything came out fine.

Did you check for updates on other modules?

 

[scrappy35]

I was able to finally get mine back up. We will see how the update to the update holds out.

 

[scrappy35]

Got tired of every time I turned around the apex dropping off line, so I ran a wire line adapter to it and have had zero issues since.