TxReefer21
Well-Known Member
Just got the apex jr and go to set it up and it will not connect to my WiFi or have a solid blue led light like Neptune suggest when needing to connect to WiFi. Anyone have this issue. ?
Apex jr
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TxReefer21
Well-Known Member
Yes I feel like the module is a dud finally got ahold of Neptune systems and they recommended a reset procedure and still nothing
Tuan’s Reef
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I just installed mine yesterday. Was easy to do. You need a mobile device with the Neptune App to connect it.
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TxReefer21
Well-Known Member
Yesss already done did that made the account selected apex jr module checked all
The boxes that I had received watched the videos go to plug up the unit cycles through colors and instead of reading blue on the logo is red and doesn’t change
TheReefDiary
Valuable Member
probably a faulty unit then. I feel like most people are capable of following instructions. I just bought a kamoer pump and returned it because despite following all the direction to a t it never would connect to my internet. I have plenty of 2.4ghz devices set up so I know it's not my network.
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TxReefer21
Well-Known Member
Right. Yeah all my networking is well qualified for the unit it’s self. So I’m leaning towards faulty unit as well.
Tuan’s Reef
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Last time i had an issue with my Apex i put in a ticket to Neptune.... They responded right away.
Todd31
Active Member
I need to setup my new Apex as well. I have Verizon Fios with one SSID. Do i have to go into the router setup and create 2 separate SSID's for 2.4 and 5 GHz in order for Apex to work correctly?
TheReefDiary
Valuable Member
most devices require separate said for that so I assume the same for apex.
Todd31
Active Member
Will that affect any previously connected devices to the one band?
