Apex jr

[TxReefer21]

Just got the apex jr and go to set it up and it will not connect to my WiFi or have a solid blue led light like Neptune suggest when needing to connect to WiFi. Anyone have this issue. ?

 

[blaxsun]

Is your WiFi 2.4HGz?

 

[TxReefer21]

Is your WiFi 2.4HGz?

Yes I feel like the module is a dud finally got ahold of Neptune systems and they recommended a reset procedure and still nothing

 

[Tuan’s Reef]

I just installed mine yesterday. Was easy to do. You need a mobile device with the Neptune App to connect it.

 

[TxReefer21]

I just installed mine yesterday. Was easy to do. You need a mobile device with the Neptune App to connect it.

Yesss already done did that made the account selected apex jr module checked all
The boxes that I had received watched the videos go to plug up the unit cycles through colors and instead of reading blue on the logo is red and doesn’t change

 

[TheReefDiary]

Yesss already done did that made the account selected apex jr module checked all
The boxes that I had received watched the videos go to plug up the unit cycles through colors and instead of reading blue on the logo is red and doesn’t change

probably a faulty unit then. I feel like most people are capable of following instructions. I just bought a kamoer pump and returned it because despite following all the direction to a t it never would connect to my internet. I have plenty of 2.4ghz devices set up so I know it's not my network.

 

[TxReefer21]

probably a faulty unit then. I feel like most people are capable of following instructions. I just bought a kamoer pump and returned it because despite following all the direction to a t it never would connect to my internet. I have plenty of 2.4ghz devices set up so I know it's not my network.

Right. Yeah all my networking is well qualified for the unit it’s self. So I’m leaning towards faulty unit as well.

 

[Tuan’s Reef]

Last time i had an issue with my Apex i put in a ticket to Neptune.... They responded right away.

 

[Todd31]

Is your WiFi 2.4HGz?

I need to setup my new Apex as well. I have Verizon Fios with one SSID. Do i have to go into the router setup and create 2 separate SSID's for 2.4 and 5 GHz in order for Apex to work correctly?

 

[TheReefDiary]

I need to setup my new Apex as well. I have Verizon Fios with one SSID. Do i have to go into the router setup and create 2 separate SSID's for 2.4 and 5 GHz in order for Apex to work correctly?

most devices require separate said for that so I assume the same for apex.

 

[blaxsun]

I need to setup my new Apex as well. I have Verizon Fios with one SSID. Do i have to go into the router setup and create 2 separate SSID's for 2.4 and 5 GHz in order for Apex to work correctly?

That's generally the easiest, yes.

 

[Todd31]

Is your WiFi 2.i

That's generally the easiest, yes.

Will that affect any previously connected devices to the one band?

 

[blaxsun]

Will that affect any previously connected devices to the one band?

If you're creating new networks, it might - yes.