Apex setup

[Dr RBG]

I had an issue when I got a new router. Sent nep a support request. Within a day I had Luis on the phone and he logged on to my computer and fixed everything remotely. Great customer service!

 

[vetteguy53081]

I acquired another Apex but the Lite unit and cannot get started. Forgot what I need to do to get connected

 

[Why-Me]

@vetteguy53081
I just set up an apex lite 2-3 days ago, what's the issue?
Connection?
Do a self test first through main menu on controller, you must be on firmware version 4.32 or higher to use fusion with your lite, mine needed a firmware update first.
After updated firmware I did the following:
I plugged in my ethernet cable from router then
I needed to use the controller to do the following;
Factory reset which is SYSTEM>Init Memory>Init All. after that's done resetting;
Then go to SYSTEM>Net Setup>DHCP On>RESTART
That should get it talking to your router, try a self test at this point.
Then sign in on Fusion Dashboard and click the button to get a token from your controller, it's done like so;
SYSTEM>Net Setup>Apex Fusion that should show you the token to input on the Fusion Dashboard
If done correctly when you access the main menu on the controller it will say ApexFusion: Comm OK right above self test option

If you need help updating firmware just @ me on here I will help asap

 

[Thaxxx]

Since this is a fresh thread I thought I'd ask. I'm waiting delivery of a older Apex used. Does Neptune support help with units bought used from private parties?
Thanks

 

[kevin_e]

Since this is a fresh thread I thought I'd ask. I'm waiting delivery of a older Apex used. Does Neptune support help with units bought used from private parties?
Thanks

They did in the past when I bought a classic unit used 3-4 years back.