Imo there customer service is great. They have always responded to me in 24 hours and always walked me thru the issue to the end. I have even received personal phone calls from them as sometimes things are just easier to talk about then email.
I submitted a ticket Friday night and got a first response on Saturday asking to give neptune permission to access my fusion account. Hopefully Monday someone will look into my problem. I sure it will be taken care of.
The update released 5 days ago introduced a couple of bugs. Yesterday Neptune released another update to correct those bugs. If you previously installed version 5.06_5C21, you should replace it with 5.06_5E21.
This AOS updates resolves two problems encountered by some Apex owners who updated to the AOS version (5.06_5C21) released a few days ago. Some Apexes installed in locations using high-latency Internet connections (such as satellite Internet) were unable to communicate with APEX Fusion...
I've done both updates and the only issue I've noticed is my heaters are NOT listed in drop down list when comparing to temp probes. (Yes logging is enabled)
