AQUALOCKER

[TheBackAndForth]

Ordered multicolor angel and filefish for 110 in December. Clicked on 99 dollar free shipping. Arrived late and dead (UPS fault).

Waited over a week for insurance claim.

Now finally got coupon codes for fish, but will not let me use a 99 dollar shipping code with this order or any reorder. Facing 40 dollar shipping and absolutely will not just give me a refund either, which i would like at this point.

Now have 110 dollars in store credit and want to just ship the 70 dollar angelfish and let the store credit cover the shipping instead of getting another filefish,,,, am not able to use the code for that either.

Will stick with live aquaria from now on i guess

 

[TheBackAndForth]

Warning about aqualocker

Ordered multicolor angel and filefish for 110 in December. Clicked on 99 dollar free shipping. Arrived late and dead (UPS fault).

Waited over a week for insurance claim.

Now finally got coupon codes for fish, but will not let me use a 99 dollar shipping code with this order or any reorder. Facing 40 dollar shipping and absolutely will not just give me a refund either, which i would like at this point.

Now have 110 dollars in store credit and want to just ship the 70 dollar angelfish and let the store credit cover the shipping instead of getting another filefish,,,, am not able to use the code for that either.

Will stick with live aquaria from now on i guess

 

[TheBackAndForth]

Regardless, I do not recommend @AquaLocker

I will from now on make more of an effort to support my LFS. It's tough in the internet age but the right thing to do

 

[TheBackAndForth]

I think what really stinks is that I cant even bump it up to 150 total and get free shipping

 

[AquaLocker]

Warning about aqualocker

Ordered multicolor angel and filefish for 110 in December. Clicked on 99 dollar free shipping. Arrived late and dead (UPS fault).

Waited over a week for insurance claim.

Now finally got coupon codes for fish, but will not let me use a 99 dollar shipping code with this order or any reorder. Facing 40 dollar shipping and absolutely will not just give me a refund either, which i would like at this point.

Now have 110 dollars in store credit and want to just ship the 70 dollar angelfish and let the store credit cover the shipping instead of getting another filefish,,,, am not able to use the code for that either.

Will stick with live aquaria from now on i guess

You left out some key information... you never asked us to allow you to just get the one fish and apply part of the $110 store credit towards shipping. You only asked us if you could use the entire store credit and have free shipping. When we said no, you asked us to bump up the store credit (which is for livestock only) to $140. That wouldn't have helped with the shipping costs, you would only have been able to get more livestock, but still been charged shipping.

Additionally, we don't charge a packing fee (like LiveAquaria, which they never refund), we don't charge for morning delivery, it's included (LiveAquaria now ships next day, not morning). The only reason the fish died was because of a UPS delay, not something we caused. Many companies won't even cover losses caused by the carrier.

We're sorry that you are not happy, but shipping is the BIGGEST expense online companies deal with because everything must be shipped via Overnight Air.

If you would like to discuss other options with us, please feel free to contact again privately.

 

[AquaLocker]

Ordered multicolor angel and filefish for 110 in December. Clicked on 99 dollar free shipping. Arrived late and dead (UPS fault).

Waited over a week for insurance claim.

Now finally got coupon codes for fish, but will not let me use a 99 dollar shipping code with this order or any reorder. Facing 40 dollar shipping and absolutely will not just give me a refund either, which i would like at this point.

Now have 110 dollars in store credit and want to just ship the 70 dollar angelfish and let the store credit cover the shipping instead of getting another filefish,,,, am not able to use the code for that either.

Will stick with live aquaria from now on i guess

You left out some key information... you never asked us to allow you to just get the one fish and apply part of the $110 store credit towards shipping. You only asked us if you could use the entire store credit and have free shipping. When we said no, you asked us to bump up the store credit (which is for livestock only) to $140. That wouldn't have helped with the shipping costs, you would only have been able to get more livestock, but still been charged shipping.

Additionally, we don't charge a packing fee (like LiveAquaria, which they never refund), we don't charge for morning delivery, it's included (LiveAquaria now ships next day, not morning). The only reason the fish died was because of a UPS delay, not something we caused. Many companies won't even cover losses caused by the carrier.

We're sorry that you are not happy, but shipping is the BIGGEST expense online companies deal with because everything must be shipped via Overnight Air.

If you would like to discuss other options with us, please feel free to contact again privately.

 

[TheBackAndForth]

You left out some key information... you never asked us to allow you to just get the one fish and apply part of the $110 store credit towards shipping. You only asked us if you could use the entire store credit and have free shipping. When we said no, you asked us to bump up the store credit (which is for livestock only) to $140. That wouldn't have helped with the shipping costs, you would only have been able to get more livestock, but still been charged shipping.

Additionally, we don't charge a packing fee (like LiveAquaria, which they never refund), we don't charge for morning delivery, it's included (LiveAquaria now ships next day, not morning). The only reason the fish died was because of a UPS delay, not something we caused. Many companies won't even cover losses caused by the carrier.

We're sorry that you are not happy, but shipping is the BIGGEST expense online companies deal with because everything must be shipped via Overnight Air.

If you would like to discuss other options with us, please feel free to contact again privately.

I would love the opportunity to just have my order reshipped. Please do that, I will be delighted.

I asked for the 140 dollar code not yet knowing the codes did not include shipping cost (was still expecting to pay more $$ here). This was after you offered to pay half of my shipping in response to lots of nagging via text message.

After your business close I then tried to just order the angelfish, was confused why my code wasnt working, then realized the code was set up to not cover any of the shipping.

 

[AquaLocker]

I would love the opportunity to just have my order reshipped. Please do that, I will be delighted.

I asked for the 140 dollar code not yet knowing the codes did not include shipping cost (was still expecting to pay more $$ here). This was after you offered to pay half of my shipping in response to lots of nagging via text message.

After your business close I then tried to just order the angelfish, was confused why my code wasnt working, then realized the code was set up to not cover any of the shipping.

We are still open for business today and will discuss options off of R2R. Please contact our customer service team.

 

[TheBackAndForth]

Their customer service agent was really nice, her hands were tied. This is a complete log of our communications after I called a couple times because the store credit codes were coming up with "an error in your cart" message. I was not figuring out that this was because shipping wasn' t covered.

However, the post suggesting that i asked for a 140 dollar code to get more stock was insulting. It was to get most of the money in shipping back, negate my losses down to around 10 bucks. This is the complete story and I hope aqualocker just refunds me tomorrow.

I should also add that they stopped texting me back, then did once i originally posted on R2R. This is when i was trying to add just the one fish and finally figured out that the store code couldnt be used for shipping in any way, shape, or form

 

[TheBackAndForth]

@AquaLocker

Replacement multicolor arrived floating upside down and is floating upside down in a drip acclimation rn.

Thanks for doing business

 

[AquaLocker]

@AquaLocker

Replacement multicolor arrived floating upside down and is floating upside down in a drip acclimation rn.

Thanks for doing business

Well, it's been over 2 hours since you received your package (using your store credit of over $110) and you have not submitted any claims or let us know. We even transferred the credit from AquaLocker to FishyBusinessAquatics per your request. You just came straight to Reef2Reef to bash us. Wow!

We are here to help, you have called us multiple times in the past and are as nice as can be on the phone. Not sure why you feel the need to come here and complain about us without trying to work with us first on every order.

 

[TheBackAndForth]

Well, it's been over 2 hours since you received your package (using your store credit of over $110) and you have not submitted any claims or let us know. We even transferred the credit from AquaLocker to FishyBusinessAquatics per your request. You just came straight to Reef2Reef to bash us. Wow!

We are here to help, you have called us multiple times in the past and are as nice as can be on the phone. Not sure why you feel the need to come here and complain about us without trying to work with us first on every order.

I dont want more store credit. I want fish shipped in large enough bags to survive.

 

[TheBackAndForth]

I truly dont care if you know, not throwing away 40 more dollars

 

[TheBackAndForth]

Actually, I do care. I hope consumers don't order from you

 

[AquaLocker]

Please send us photos of what you received.

 

[TheBackAndForth]

About to call it. Can't put into tank since not strong enough to deal with flow

 

[AquaLocker]

I meant a photo of the bag that was too small.

Turn your flow down, please don't let the fish just die.

 

[TheBackAndForth]

Came in this about 1/2 full

 

[AquaLocker]

That bag is actually large enough for that fish. Did you do anything to counter the normal spike in ammonia following shipping and opening a bag?

 

[TheBackAndForth]

at this point the fish is 100% onto my tank water and just replacing small amounts periodically to maintain temp and oxygen