Aquatic life hybrid t5 question

tigertym57 · May 18, 2018

I was just curious if anyone has experienced the same problem I had when changing out bulbs ? I replaced two of my bulbs and the material they used on the actual light holder was melted to the bulbs.

The bulbs shattered on both ends of the fixture and glass fell into my aquarium when trying to remove them. I don't know if it's a flaw in the material they used on my particular fixture or is it just a bad design. I have the 60in long version. Just curious if anyone else has experienced the same problem.

drtrash · May 18, 2018

Read that multiple times, people cut off the material and either use without or shrink wrap it

Crabs McJones · May 18, 2018

tigertym57 said:
I was just curious if anyone has experienced the same problem I had when changing out bulbs ? I replaced two of my bulbs and the material they used on the actual light holder was melted to the bulbs.

The bulbs shattered on both ends of the fixture and glass fell into my aquarium when trying to remove them. I don't know if it's a flaw in the material they used on my particular fixture or is it just a bad design. I have the 60in long version. Just curious if anyone else has experienced the same problem.

What bulbs were you using in the fixture? I've had my bulbs out twice now and have not ran across this.

tigertym57 · May 18, 2018

Thanks drtrash !! I didn't realize that it was a ongoing problem. Crabs I replaced one blue plus and one coral plus bulb on my fixture. Thanks for the replies..

Crabs McJones · May 18, 2018

tigertym57 said:
Thanks drtrash !! I didn't realize that it was a ongoing problem. Crabs I replaced one blue plus and one coral plus bulb on my fixture. Thanks for the replies..

Were they ATI bulbs?

tigertym57 · May 18, 2018

Yes all Ati bulbs

Crabs McJones · May 18, 2018

tigertym57 said:
Yes all Ati bulbs

I'll have to keep an eye on mine then. I have the ATI blue+ and actinic+ in my fixture but never ran across anything like this. I'll keep a look out for it

But as @drtrash said you can get heat shrink tubing and shrink it around that, or get all new holders from a local hardware store.

tigertym57 · May 18, 2018

I'm replacing the back two bulbs in a couple weeks so I will get some heat shrink for my fixture too. Thanks!

teller · May 18, 2018

It is a know problem already acknowledged by @AquaticLifeProducts.
Actual generation will come without those plastic things.
Seems the solution is to cut this plastic things:

https://www.reef2reef.com/threads/a...-been-waiting-for.322301/page-54#post-4683975

tigertym57 · May 18, 2018

I appreciate the information teller.. Thanks!

AquaticLifeProducts · May 18, 2018

tigertym57 said:
I'm replacing the back two bulbs in a couple weeks so I will get some heat shrink for my fixture too. Thanks!

Hope its OK to jump in here. If the lamps are still operating and warm, could I ask you to try and pry the clip from the lamp before removing.

Its been stressful to understand what is causing this and any input/help is much appreciated.

If you would like a new set of clips please let me know, I can send them to you before you replace the lamps.

tigertym57 · May 18, 2018

I appreciate the response aquaticlife !! I initially tried to pry the bulbs from sides before having to just completely break the bulbs entirely. The bulbs were physically melted into the material so they just shattered. Thanks for wanting to make this right but I'm going to try an alternate method to fixing this situation. I really love my fixture and won't let this change my view of your products.

tigertym57 · May 18, 2018

Also, they were warm to the touch when I tried to remove them.. Thanks again!!

AquaticLifeProducts · May 18, 2018

tigertym57 said:
Also, they were warm to the touch when I tried to remove them.. Thanks again!!

Thank you.

The replacement clips would only be stainless if you want them??

JBKReef · May 18, 2018

AquaticLifeProducts said:
Thank you.

The replacement clips would only be stainless if you want them??

As someone looking to upgrade to the hybrid, would all new unit come with only stainless or are you guys still working through some backlog of coated clips?

Not trying to hijack the thread!

AquaticLifeProducts · May 18, 2018

JBKReef said:
As someone looking to upgrade to the hybrid, would all new unit come with only stainless or are you guys still working through some backlog of coated clips?

Not trying to hijack the thread!

We have been selling the units without the coating for a few weeks now. The original clips are stainless too, just have the coating on them. The coating can be removed before installation, they just peel off the clips.

If you get one and it has the coating let me know and I can send the new ones out too.

tigertym57 · May 18, 2018

I guess I would take the stainless version. I will pm you my address . I really appreciate it!

Crabs McJones · May 18, 2018

AquaticLifeProducts said:
Hope its OK to jump in here. If the lamps are still operating and warm, could I ask you to try and pry the clip from the lamp before removing.

Its been stressful to understand what is causing this and any input/help is much appreciated.

If you would like a new set of clips please let me know, I can send them to you before you replace the lamps.

AquaticLifeProducts said:
Thank you.

The replacement clips would only be stainless if you want them??

AquaticLifeProducts said:
We have been selling the units without the coating for a few weeks now. The original clips are stainless too, just have the coating on them. The coating can be removed before installation, they just peel off the clips.

If you get one and it has the coating let me know and I can send the new ones out too.

And that right there is a prime example of great customer service. Thanks @AquaticLifeProducts !!