Calling On Tropic Marine For Help!!!

[wolfen281]

I agree with Rev and that was the point of my comments. I was just trying to hedge comments that get out of hand

2mos ago Lou spent like 20mins with me on the phone providing great info and great customer service. I was trying to cover Lou's blindside

Threads like this should be phone calls btwn two parties; the end-user and the vendor

I actually like this kind of forum. It reminds me of a lab meeting where everyone is trying to troubleshoot an experimental problem. Everyone has different perspectives and life experiences. And you never know when one little tidbit of info solves the issue.

 

[wolfen281]

No, no Oder .

I notice an odor after a couple days. Hint-o-cat-pee is what I call it.
Makes no difference in my tank.
disclaimer: I'm a super smeller thanks to a bout a pregnancy many years ago.

 

[Lou Ekus]

Statement on current supply of Tropic Marin® Pro-Reef sea salt from our Turkish production facility.

Tropic Marin stands for the highest quality in seawater animal husbandry. Regrettably, in the last few days we have received several complaints that some of our Tropic Marin® Pro-Reef sea salt, produced in our Turkish facility, did not meet our exacting optical standards. Our investigation into these complaints has revealed that limited batches of Tropic Marin® Pro-Reef sea salt may contain a small amount of an insoluble clay mineral impurity that may impact our exacting optical quality standards, resulting in cloudiness, film and/or yellowish or brownish residue in the water. Importantly, we have no evidence that these insoluble clay minerals, causing the cloudiness, are harmful to the animals. Please note that this notice only applies to Tropic Marin® Pro-Reef sea salt blended in our facility in Turkey and that the mineral impurity has not been observed in Tropic Marin® Pro-Reef sea salt produced in our German facilities or in any of our other products.

In addition to our own investigations, we have commissioned an in-depth analysis from an external laboratory to verify our findings. As a precautionary measure, we have decided to interrupt the production and distribution of Tropic Marin® Pro-Reef salts, blended in our facility in Turkey, until further notice. Again, this is purely a precautionary measure and has no impact on Tropic Marin® Pro-Reef sea salt produced elsewhere.

We deeply regret any inconvenience this has caused.

Your Tropic Marin® team

 

[GK3]

Statement on current supply of Tropic Marin® Pro-Reef sea salt from our Turkish production facility.

Tropic Marin stands for the highest quality in seawater animal husbandry. Regrettably, in the last few days we have received several complaints that some of our Tropic Marin® Pro-Reef sea salt, produced in our Turkish facility, did not meet our exacting optical standards. Our investigation into these complaints has revealed that limited batches of Tropic Marin® Pro-Reef sea salt may contain a small amount of an insoluble clay mineral impurity that may impact our exacting optical quality standards, resulting in cloudiness, film and/or yellowish or brownish residue in the water. Importantly, we have no evidence that these insoluble clay minerals, causing the cloudiness, are harmful to the animals. Please note that this notice only applies to Tropic Marin® Pro-Reef sea salt blended in our facility in Turkey and that the mineral impurity has not been observed in Tropic Marin® Pro-Reef sea salt produced in our German facilities or in any of our other products.

In addition to our own investigations, we have commissioned an in-depth analysis from an external laboratory to verify our findings. As a precautionary measure, we have decided to interrupt the production and distribution of Tropic Marin® Pro-Reef salts, blended in our facility in Turkey, until further notice. Again, this is purely a precautionary measure and has no impact on Tropic Marin® Pro-Reef sea salt produced elsewhere.

We deeply regret any inconvenience this has caused.

Your Tropic Marin® team

Well you certainly get an A+ in transparency and service to track this down. Thanks for the update.

I just placed an order for another bucket of TMP salt.

 

[IKD]

Statement on current supply of Tropic Marin® Pro-Reef sea salt from our Turkish production facility.

Tropic Marin stands for the highest quality in seawater animal husbandry. Regrettably, in the last few days we have received several complaints that some of our Tropic Marin® Pro-Reef sea salt, produced in our Turkish facility, did not meet our exacting optical standards. Our investigation into these complaints has revealed that limited batches of Tropic Marin® Pro-Reef sea salt may contain a small amount of an insoluble clay mineral impurity that may impact our exacting optical quality standards, resulting in cloudiness, film and/or yellowish or brownish residue in the water. Importantly, we have no evidence that these insoluble clay minerals, causing the cloudiness, are harmful to the animals. Please note that this notice only applies to Tropic Marin® Pro-Reef sea salt blended in our facility in Turkey and that the mineral impurity has not been observed in Tropic Marin® Pro-Reef sea salt produced in our German facilities or in any of our other products.

In addition to our own investigations, we have commissioned an in-depth analysis from an external laboratory to verify our findings. As a precautionary measure, we have decided to interrupt the production and distribution of Tropic Marin® Pro-Reef salts, blended in our facility in Turkey, until further notice. Again, this is purely a precautionary measure and has no impact on Tropic Marin® Pro-Reef sea salt produced elsewhere.

We deeply regret any inconvenience this has caused.

Your Tropic Marin® team

Thank you for listening to the user community. Even though conversations were heated at times, and many got defensive on both sides, it’s great to see a company publicly acknowledge findings and sharing them with customers. Kudos to you and makes me a more loyal customer for the future.

 

[PeterC99]

Statement on current supply of Tropic Marin® Pro-Reef sea salt from our Turkish production facility.

Tropic Marin stands for the highest quality in seawater animal husbandry. Regrettably, in the last few days we have received several complaints that some of our Tropic Marin® Pro-Reef sea salt, produced in our Turkish facility, did not meet our exacting optical standards. Our investigation into these complaints has revealed that limited batches of Tropic Marin® Pro-Reef sea salt may contain a small amount of an insoluble clay mineral impurity that may impact our exacting optical quality standards, resulting in cloudiness, film and/or yellowish or brownish residue in the water. Importantly, we have no evidence that these insoluble clay minerals, causing the cloudiness, are harmful to the animals. Please note that this notice only applies to Tropic Marin® Pro-Reef sea salt blended in our facility in Turkey and that the mineral impurity has not been observed in Tropic Marin® Pro-Reef sea salt produced in our German facilities or in any of our other products.

In addition to our own investigations, we have commissioned an in-depth analysis from an external laboratory to verify our findings. As a precautionary measure, we have decided to interrupt the production and distribution of Tropic Marin® Pro-Reef salts, blended in our facility in Turkey, until further notice. Again, this is purely a precautionary measure and has no impact on Tropic Marin® Pro-Reef sea salt produced elsewhere.

We deeply regret any inconvenience this has caused.

Your Tropic Marin® team

Thank you Lou for this update!

 

[Duffer]

Appreciate the statement Lou

 

[Cell]

Statement on current supply of Tropic Marin® Pro-Reef sea salt from our Turkish production facility.

Tropic Marin stands for the highest quality in seawater animal husbandry. Regrettably, in the last few days we have received several complaints that some of our Tropic Marin® Pro-Reef sea salt, produced in our Turkish facility, did not meet our exacting optical standards. Our investigation into these complaints has revealed that limited batches of Tropic Marin® Pro-Reef sea salt may contain a small amount of an insoluble clay mineral impurity that may impact our exacting optical quality standards, resulting in cloudiness, film and/or yellowish or brownish residue in the water. Importantly, we have no evidence that these insoluble clay minerals, causing the cloudiness, are harmful to the animals. Please note that this notice only applies to Tropic Marin® Pro-Reef sea salt blended in our facility in Turkey and that the mineral impurity has not been observed in Tropic Marin® Pro-Reef sea salt produced in our German facilities or in any of our other products.

In addition to our own investigations, we have commissioned an in-depth analysis from an external laboratory to verify our findings. As a precautionary measure, we have decided to interrupt the production and distribution of Tropic Marin® Pro-Reef salts, blended in our facility in Turkey, until further notice. Again, this is purely a precautionary measure and has no impact on Tropic Marin® Pro-Reef sea salt produced elsewhere.

We deeply regret any inconvenience this has caused.

Your Tropic Marin® team

Can we now purchase new TMP from our favorite vendors with confidence it will be from Germany? Is Turkish sourced TMP that already may be in stores being pulled from shelves and recalled?

 

[Duffer]

Faith restored!

Can we now purchase new TMP from our favorite vendors with confidence it will be from Germany? Is Turkish sourced TMP that already may be in stores being pulled from shelves and recalled?

Don’t know if you shop at BRS but they stated today all their boxes,buckets for tmp on their shelves are from Germany only…

 

[ying yang]

Well I don't use or plan to use this salt but great that updated this thread and temporary ceased production in Turkish plant.
Re- installs to me that still lots people/ companies that will do the right thing of listen- investigate- action
So once again nice one ^_^

 

[PigFarmer]

Ohh the days of our lives salt woes continue... when your up your up and when your down you down. Who woulda thought the doubled priced salt TM time would finally come to step on their own *****? Been in the hobby long enough to watch this happen time and time again with all the salt manufactures.... thought this is why people payed double for TM salt? For the peace of mind of not having to deal with this precise problem yet here we are... Again

 

[Savo]

I have no plans on using there products again. After receiving a turkey batch of salt that had a strong odor of chemicals. I instantly thought something was wrong and went to the forums. I saw a few people post about the same issue with tropic Marin and Lou made it sound like there was no problem. I ended up using it and lost the majority of my corals.

 

[areefer01]

I have no plans on using there products again. After receiving a turkey batch of salt that had a strong odor of chemicals. I instantly thought something was wrong and went to the forums. I saw a few people post about the same issue with tropic Marin and Lou made it sound like there was no problem. I ended up using it and lost the majority of my corals.

So you are saying you used the salt, lost the majority of your corals, and feel it is the salt.

Did you contact TM via their portal? Did you call them? If not why not? Maybe they would like to hear about your incident and maybe review the salt or take a water sample.

 

[Savo]

So you are saying you used the salt, lost the majority of your corals, and feel it is the salt.

Did you contact TM via their portal? Did you call them? If not why not? Maybe they would like to hear about your incident and maybe review the salt or take a water sample.

I will send you left over salt I didn’t use and you can see for your self.

 

[HudsonReefer2.0]

So you are saying you used the salt, lost the majority of your corals, and feel it is the salt.

Did you contact TM via their portal? Did you call them? If not why not? Maybe they would like to hear about your incident and maybe review the salt or take a water sample.

Someone is late to the party. Lol

 

[Aquaman_79]

got 3 buckets made in Germany and im sticking with them. Quality and customer service goes a long way. Thanks for the update Lou!

 

[Spieg]

So after a couple of weeks of denial, it seems there is a problem after all... get ready for prices to go up as supply goes down.

 

[areefer01]

I will send you left over salt I didn’t use and you can see for your self.

I have my own and don't have any issues.

 

[Savo]

I have my own and don't have any issues.

I doubt you have the batch that smells of strong chemicals

 

[areefer01]

I doubt you have the batch that smells of strong chemicals

No, I do not.