Connection to ReefBeat app not working

Maarten cools · Apr 8, 2020

Hello my reefing friends.
I just installed my red sea max nano with a reefled 50. I installed the app and filled in all the info until step 3/3, there is were it went wrong. I filled everything in but when I want to press “done” it gives me the option “offline or online” if I press these buttons it gives me a code “400” “response code was unacceptable: 400”.
I can connect the light to my phone (it accepted the wifi code “password” BUT no further connection to the app. I tried everything, installing the app again and pressing the button on my led 50.

Please help me because I do not know what to do.
(Below I have a document with a video so you c see where it went wrong)

Greets from Belgium

ChicagoShoop · Apr 8, 2020

You could try to hold the back button down for 15 seconds to do a master reset and then start over. If the lights on the back are solid red and wont change, then the other option is to open it up and remove the battery for a couple minutes and try again. I have a ReefLED90 that did this and ultimately had to contact red sea and wait about 5 days for a replacement to be delivered.

tritonpower · May 20, 2020

I had to use an iPhone to connect mine. Samsung didn't work. Once initial connection with iPhone was done, the Samsung works fine now

Sun1914 · Sep 14, 2020

I have this light and havent had an success at connecting the light to mu home network.
Ivetrued the 15 sec restart and same thing...no connectivity at the end.

Ive tried both Samsung and Apple devices.
Anyone have any insight to share?

Gudhjem · Oct 5, 2020

Sun1914 said:
I have this light and havent had an success at connecting the light to mu home network.
Ivetrued the 15 sec restart and same thing...no connectivity at the end.

Ive tried both Samsung and Apple devices.
Anyone have any insight to share?

no inisights, sorry. I tried mightily to get my Reefbeat to connect to my ReefWave, but finally gave up. Could not get past the update phase. I don't really need RedSea's b-grade software for a pump, I can control it locally, but glad I'm not trying to control lights.

Sun1914 · Oct 5, 2020

Gudhjem said:
no inisights, sorry. I tried mightily to get my Reefbeat to connect to my ReefWave, but finally gave up. Could not get past the update phase. I don't really need RedSea's b-grade software for a pump, I can control it locally, but glad I'm not trying to control lights.

I recently purchased a reefwave and THANK GOD! it didn't give me the same headache as the light.

HaveFishWillTravel · Nov 9, 2020

Sun1914 said:
I have this light and havent had an success at connecting the light to mu home network.
Ivetrued the 15 sec restart and same thing...no connectivity at the end.

Ive tried both Samsung and Apple devices.
Anyone have any insight to share?

Have you had success in getting connected yet?

Sun1914 · Nov 9, 2020

HaveFishWillTravel said:
Have you had success in getting connected yet?

Yes. I what I did was the following.
1) Forgot the light and home network on my mobile device
2) Reset my home network
3) hard reset on light while home network reboot

I then went ahead and followed the directions on the app and it worked. Hope that helps

HaveFishWillTravel · Nov 11, 2020

Sun1914 said:
Yes. I what I did was the following.
1) Forgot the light and home network on my mobile device
2) Reset my home network
3) hard reset on light while home network reboot

I then went ahead and followed the directions on the app and it worked. Hope that helps

I had to call them and they walked me through getting my ReefBeat to connect. It had been working fine until last weekend. It somehow disconnected itself and now, I can’t reconnect it. I have done everything except deleting my device, doing a factory reset, adding back my device and resetting everything back up. I put in a ticket and they responded with a “...is this an emergency?” But, nothing more than that. They do have the cool whatever happened in the last 24 hours will continue to happen feature so at least my Reefwave is running. It’s just really frustrating! Thx for the response and I’m happy you are up and running!

Nuuze · Dec 23, 2020

I contacted Red Sea support regarding this issue couple weeks ago. After retrieving the controller output and providing proof of purchase they sent me replacement controller. Received replacement controller today and now connects to ReefBeat.

Fishingandreefing · Jan 11, 2021

Nuuze said:
I contacted Red Sea support regarding this issue couple weeks ago. After retrieving the controller output and providing proof of purchase they sent me replacement controller. Received replacement controller today and now connects to ReefBeat.

What do you mean a replacement controller? Like a remote control? Lol. I just got mine used so I am not sure how that works. Luckily I didn’t pay retail for that smh

Fishingandreefing · Jan 11, 2021

Sun1914 said:
Yes. I what I did was the following.
1) Forgot the light and home network on my mobile device
2) Reset my home network
3) hard reset on light while home network reboot

I then went ahead and followed the directions on the app and it worked. Hope that helps

What do you mean “forgot the light and home network on my mobile device”?

Nuuze · Jan 11, 2021

Fishingandreefing said:
What do you mean a replacement controller? Like a remote control? Lol. I just got mine used so I am not sure how that works. Luckily I didn’t pay retail for that smh

A new controller module with the dial, buttons and Wifi.

Phil D. · Jan 11, 2021

Also, you have to use the 2.4Ghz band, not 5Ghz. Will not connect.

Fishingandreefing · Jan 11, 2021

Tried both. Matter of fact, just tried again, stilllllll not working. What a big fail Red Sea SMH

Fishingandreefing · Jan 11, 2021

Still no connection

MohrReefs · Jan 11, 2021

Fishingandreefing said:
Still no connection

I have the redsea LED90. I just kept trying and eventually reef beat connected (tried with multiple phones, multiple times). I did offline at first and was able to get it connected but had to reinstall all of the light values when I went into online mode so make sure you note your settings if you go that route. The best I can tell you, its a very unimpressive software but once you get it going the light is nice, just many headaches until that point.

Fishingandreefing · Jan 11, 2021

MohrReefs said:
I have the redsea LED90. I just kept trying and eventually reef beat connected (tried with multiple phones, multiple times). I did offline at first and was able to get it connected but had to reinstall all of the light values when I went into online mode so make sure you note your settings if you go that route. The best I can tell you, its a very unimpressive software but once you get it going the light is nice, just many headaches until that point.

We’ll see. Can’t believe a reputable company pushed out something this headache

Dave1993 · Jan 11, 2021

Red Sea LED 90 In Case this helps (probably also wifi connected pumps)

Hi All, I bought a pair of Red Sea LED 90s for my Reefer 250. First off, they are still super cool.....but there was a hang up setting them up and not a lot I could find out there to fix the actual problem as Red Sea's web site is a bit lacking and misleading and the error message in app is...

www.reef2reef.com

This will help follow his instructions

MohrReefs · Jan 11, 2021

Fishingandreefing said:
We’ll see. Can’t believe a reputable company pushed out something this headache

Couldn't agree more, and worse its been out for a while with very little updates to improve. I stand behind their products still even with this headache. I have great coral growth, little algae issues and its reliable once the kinks work out. I even use their coral food AB+, which has blown up my coral growth.