Connection to ReefBeat app not working

[MohrReefs]

Red Sea LED 90 In Case this helps (probably also wifi connected pumps)

Hi All, I bought a pair of Red Sea LED 90s for my Reefer 250. First off, they are still super cool.....but there was a hang up setting them up and not a lot I could find out there to fix the actual problem as Red Sea's web site is a bit lacking and misleading and the error message in app is...

www.reef2reef.com

This will help follow his instructions

Wish I had that when I was first starting lol.

 

[Dave1993]

yea i had problems bashing my head against the wall with that dreaded 3rd step and found his post was done in 5 mins

 

[Fishingandreefing]

yea i had problems bashing my head against the wall with that dreaded 3rd step and found his post was done in 5 mins

That didn’t work. The instruction was for an android and maybe mine is on an iPhone? I followed the steps and it didn’t work.

 

[MohrReefs]

That didn’t work. The instruction was for an android and maybe mine is on an iPhone? I followed the steps and it didn’t work.

Can you not set up in offline mode at all?

 

[Dave1993]

it should still work though the app does not change android or apple maybe i'm wrong i do not own a apple phone so i can't help you maybe message the guy who posted the thread and ask him he should be more help than me

 

[Fishingandreefing]

it should still work though the app does not change android or apple maybe i'm wrong i do not own a apple phone so i can't help you maybe message the guy who posted the thread and ask him he should be more help than me

I posted on his post about that. I am running off line now and will see if that works

 

[Fishingandreefing]

Can you not set up in offline mode at all?

Running offline now. But I can’t get back online

 

[Fishingandreefing]

If someone here running with an iPhone maybe can help me out with this crap.

 

[MohrReefs]

Running offline now. But I can’t get back online

You cant turn it online from offline. You need to forget the light and re-setup in online mode. I had the same issue thats why I said remember your settings.

 

[Fishingandreefing]

You cant turn it online from offline. You need to forget the light and re-setup in online mode. I had the same issue thats why I said remember your settings.

What do you mean “forget the light”?

 

[MohrReefs]

What do you mean “forget the light”?

I'll have to play with the setting to know exactly where to find it but you can basically delete the light from the app and then re install it in online mode.

 

[Fishingandreefing]

I'll have to play with the setting to know exactly where to find it but you can basically delete the light from the app and then re install it in online mode.

I’d appreciated your patient but I have deleted and reinstalled plenty times. It works once reinstalled it but then it stops working once I exit out of the app. Let me know if there’s any trick I greatly appreciated since Red Sea is STILL busy when I called the toll free smh

 

[MohrReefs]

I’d appreciated your patient but I have deleted and reinstalled plenty times. It works once reinstalled it but then it stops working once I exit out of the app. Let me know if there’s any trick I greatly appreciated since Red Sea is STILL busy when I called the toll free smh

And you're on the same wifi network with location turned on when you try and reconnect to the light again?(after closing the app)

 

[MohrReefs]

I’d appreciated your patient but I have deleted and reinstalled plenty times. It works once reinstalled it but then it stops working once I exit out of the app. Let me know if there’s any trick I greatly appreciated since Red Sea is STILL busy when I called the toll free smh

This may sound silly but I've found the app only works of you're very close to the light also.

 

[HaveFishWillTravel]

Couldn't agree more, and worse its been out for a while with very little updates to improve. I stand behind their products still even with this headache. I have great coral growth, little algae issues and its reliable once the kinks work out. I even use their coral food AB+, which has blown up my coral growth.

I use AB+ too and my corals look fabulous. I had a ton of problems connecting with my ReefWave 25 on the onset, now, I have no issues. I think the initial setup is a bit cumbersome. The people at REDSEA are very helpful, though. Give them a call to see if they will help you. You are right that it feels like it shouldn’t be as tough as it is. It is very frustrating and scary when you have so much invested. If you look at it from their perspective at how difficult it must be to build a product that has to integrate with so many different systems and configurations, maybe you can see their side of it? It will all work out in the end. Take care. JL

 

[Fishingandreefing]

I use AB+ too and my corals look fabulous. I had a ton of problems connecting with my ReefWave 25 on the onset, now, I have no issues. I think the initial setup is a bit cumbersome. The people at REDSEA are very helpful, though. Give them a call to see if they will help you. You are right that it feels like it shouldn’t be as tough as it is. It is very frustrating and scary when you have so much invested. If you look at it from their perspective at how difficult it must be to build a product that has to integrate with so many different systems and configurations, maybe you can see their side of it? It will all work out in the end. Take care. JL

Give them a call ans very helpful? I have been calling an entire day yesterday and no one answer. 1-888-733-7329, it was the Red Sea number. Never I would buy anything from them

 

[Fishingandreefing]

Matter of fact, if anyone wants to just to ish and giggle, call and see if anyone picks up. Unless you got another number to share. What a joke.

 

[MohrReefs]

Try emailing them, [email protected]

Could have their office shut down for covid or something who knows?

 

[Nuuze]

Another thing to consider is that your router is not blocking the access to your devices due to AP isolation/multicast/IGMP snooping.

RT-AC88U:Devices won't talk with each other...

My network is snobbish. I have no problems getting each device to wirelessly connect to the internet. WiFi is strong in all areas of the house. That's why I love this router. However, although it all looks good on the outside, no one will communicate with each other. I have many wireless...

www.snbforums.com

HTH

 

[HaveFishWillTravel]

Give them a call ans very helpful? I have been calling an entire day yesterday and no one answer. 1-888-733-7329, it was the Red Sea number. Never I would buy anything from them

Did you fill out a Tech Support form? They usually respond within 24 hours with an email asking questions and providing information they think might be helpful. Sorry you are still going through this headache!