Coral Order No bueno

WaterWorld · Mar 1, 2023

Not sure if there is a rule about calling out a Sponsor on here so I will leave the name out for now. I ordered a few corals and all came in looking good except the hammer, I went through the acclimation anyway and it still looks very unhealthy. At delivering when I noticed this I took pictures and sent them an email as per there policy states it has to be sent within 4hrs of delivery. Then followed up with a pic after 24hrs and 48hrs in the tank. I haven’t gotten a response from any of my 3 emails. Below are the pics, any recommendations?

Dave1993 · Mar 1, 2023

might be fine mine were very retracted when i got them took 1 week for my tiger torch to open

Dave1993 · Mar 1, 2023

This was them like 1 hour after putting them in my tank

This was like 2 hours after the top 2 the top left was not out fully for the size of it, it is huge now took 1 week the top right was out straight away and loves it in my tank

WaterWorld · Mar 1, 2023

Just so your tracking this is it today…now 5.5 days in the tank.

afrokobe · Mar 1, 2023

I would definitely email them again asking for a replacement or refund.

kevgib67 · Mar 1, 2023

Sorry that is a goner, it never had a chance from the time you got it, sorry. I hope the vendor you got it from does right by you.

Vagabond · Mar 1, 2023

WaterWorld said:
Just so your tracking this is it today…now 5.5 days in the tank.

Don't see why you would hesitate to mention the vendor,5.5 days with no reply mentioning is the least you can do.

bushdoc · Mar 1, 2023

If you payed by CC, you have an option of opening the dispute through CC company. It usually scares the merchant in my experience and they reimburse you.

mdb_talon · Mar 1, 2023

Vagabond said:
Don't see why you would hesitate to mention the vendor,5.5 days with no reply mentioning is the least you can do.

If his goal was feedback and advice(I believe it was) it is best not to mention the vendor as it makes it very likely all comments are removed other than his and it gets moved to the vendor feedback threads to die.

xabo · Mar 1, 2023

mdb_talon said:
If his goal was feedback and advice(I believe it was) it is best not to mention the vendor as it makes it very likely all comments are removed other than his and it gets moved to the vendor feedback threads to die.

If there are members here who've had the same/similar experience with the vendor and chimed in would that not be "feedback?"

vetteguy53081 · Mar 1, 2023

WaterWorld said:
Not sure if there is a rule about calling out a Sponsor on here so I will leave the name out for now. I ordered a few corals and all came in looking good except the hammer, I went through the acclimation anyway and it still looks very unhealthy. At delivering when I noticed this I took pictures and sent them an email as per there policy states it has to be sent within 4hrs of delivery. Then followed up with a pic after 24hrs and 48hrs in the tank. I haven’t gotten a response from any of my 3 emails. Below are the pics, any recommendations?

allow to warm up as I see a couple of visible polyps. If retracted may re-emerge

workhz · Mar 1, 2023

Sometimes emails get stuck in junk folders for whatever reason. Have you tried calling them?

mermaid_life · Mar 1, 2023

I don't think it's beyond hope! I had one come back from that state. Takes a few months.

Having said that, the coral was definitely already in bad shape prior to sending to you. It's not just retracted. There's clear tissue recession. You should expect a full refund.

mdb_talon · Mar 1, 2023

xabo said:
If there are members here who've had the same/similar experience with the vendor and chimed in would that not be "feedback?"

Only the OP is allowed to give feedback on vendor. If someone else wants to they have to do their own thread. I don't make the rules, but those are the rules. They often let it slide in some threads, but if it becomes about the vendor and multiple people chiming in about it all the posts but the OP(and vendor if they reply) get removed and the thread gets moved to feedback forum.

WaterWorld · Mar 5, 2023

Just an update, vendor obviously wasn’t very responsive via email but I did end up calling and they were responsive that way. Ended up refunding me for that coral so all is well.

Bruttall · Mar 5, 2023

who was the vendor? Nice to know they stood behind their products.

WaterWorld · Mar 6, 2023

Corals Anonymous

MinnieMouse2 · Mar 6, 2023

WaterWorld said:
Not sure if there is a rule about calling out a Sponsor on here so I will leave the name out for now. I ordered a few corals and all came in looking good except the hammer, I went through the acclimation anyway and it still looks very unhealthy. At delivering when I noticed this I took pictures and sent them an email as per there policy states it has to be sent within 4hrs of delivery. Then followed up with a pic after 24hrs and 48hrs in the tank. I haven’t gotten a response from any of my 3 emails. Below are the pics, any recommendations?

That is a very small frag of hammer coral. Usually they give you more of a base. This looks like a cut top. Hope you did not pay too much.

Bruttall · Mar 7, 2023

Thanks Waterworld. Personally I think if a vender gives bad service to any customers, they should be put on blast for it. Especially considering the ammount of scammers everywhere these days. I find it comforting to know I am dealing with a vender who will really stand behind their products, because they provided that type of good service to others. Those reputations are worth spreading!

Coffee Soundboard · Mar 7, 2023

I recently ordered a very expensive Acanthophyllia from that same vendor. It arrived in poor condition and I got the same response you did. Personally, I’ll never order from them again. As of now, I have a mostly dead coral in my frag tank, and no word from the vendor.