Cracked my new Red Sea 350 while transporting it

[Westside Guy]

That's a pretty good deal! Cant argue with those results

How can you say that when we don't know the actual price?

 

[ProfessorAronnax]

How can you say that when we don't know the actual price?

Because they didnt have to do anything at all.

 

[Westside Guy]

T

Because they didnt have to do anything at all.

They were given a discounted price.

 

[MnFish1]

Actually that was not the case with my Reefer 250 which was shipped in 3 thick cardboard boxes with tons of styrofoam inside and loaded on wooden pallets. The box for the sump was placed inside the glass tank. As you can see the exterior of both boxes for the glass tank and the cabinet were damaged in transit and they had to replace my cabinet after opening that box and inspecting it because the forklift went right through the side of the cardboard while attempting to lift the wooden pallet

Right - thats why (I think) I said my reefer 750 xxl - the key point is/was - once your tank is delivered -if you find damage the delivery company will 'usually' deny any compensation for 'damage'.

PS - we have exactly the tile you have on the floor - I thought I was looking at our basement

 

[Nano Gabe]

Unexpected call from Red Sea shipping has gone up from $250 to $315. Pretty upsetting but I’m at a point now that I have no choice. They are still giving me a decent discount on the tank but that shipping cost seems high especially since they had given me a lower quote when I gave them my credit card information last week.

 

[Nano Gabe]

Update: agent was able to talk to supervisor and they absorbed the additional shipping cost. So I got the original shipping cost of $250. Overall happy with their customer service even though it was a little complicated they were able to work things out for me.

 

[Westside Guy]

Unexpected call from Red Sea shipping has gone up from $250 to $315. Pretty upsetting but I’m at a point now that I have no choice. They are still giving me a decent discount on the tank but that shipping cost seems high especially since they had given me a lower quote when I gave them my credit card information last week.

Make sure that you unpack and inspect the tank before signing for the delivery. Many truckers will try to rush you and say they have many more deliveries to make so don't be intimidated if they do!

 

[Nano Gabe]

Yeah for sure. Do you literally unpack the tank?

 

[mfinn]

Yeah for sure. Do you literally unpack the tank?

I would open it up enough to see all the corners and sides. I would have on hand a bright flashlight.
I would also inspect the shipping box looking for any damage to it and pay special attention to the tank at those spots.

 

[MnFish1]

Yeah for sure. Do you literally unpack the tank?

I literally unpacked the whole tank, sump, etc.

 

[CivicS14]

Update: agent was able to talk to supervisor and they absorbed the additional shipping cost. So I got the original shipping cost of $250. Overall happy with their customer service even though it was a little complicated they were able to work things out for me.

That is customer service! Good to hear it worked out for you.

 

[MnFish1]

Yeah for sure. Do you literally unpack the tank?

Curious are you shipping the tank to your house or the lfs? Because normally shipping to the lfs is much less expensive

 

[Westside Guy]

I would open it up enough to see all the corners and sides. I would have on hand a bright flashlight.
I would also inspect the shipping box looking for any damage to it and pay special attention to the tank at those spots.

My LFS did the installation and they unpacked the box and inspected it at the store and then repacked it before bringing it to my condo.

 

[mfinn]

My LFS did the installation and they unpacked the box and inspected it at the store and then repacked it before bringing it to my condo.