Cracked my new Red Sea 350 while transporting it

DannyBCorals · Oct 10, 2019

I’d contact Red Sea. Other than that, try waterbox next time. I love their customer service, it’s outstanding.

MnFish1 · Oct 10, 2019

DannyBCorals said:
I’d contact Red Sea. Other than that, try waterbox next time. I love their customer service, it’s outstanding.

Why should he try waterbox - he damaged the aquarium when moving it?

MnFish1 · Oct 10, 2019

ReefBonanza said:
If i were you and i still got the invoice id tell red sea that i bought it like that and i didn’t see it until now dont mention that you accidentally dropped it .. just tell its been damaged in shipping..

And before someone here throws me rocks, i know its wrong thats why i would not suggest doing it

But - you did suggest it lol - and I'm amazed. BTW - that wouldn't work anyway - because if you have something drop shipped - its your responsibility to inspect it before the delivery van leaves - once you sign for it - its yours - broken or not. When I got my 750 XXL - the paperwork said 'once you sign for this - we have no liability (i.e. the delivery company) - so I told the driver - he could wait - while I uncrated it - and looked at the tank -or he could help me lol. He actually wanted to see the tank - so we unpacked it and looked at the sump and tank to make sure there was no damage - he then helped me carry it into the house - he got a nice tip.

DannyBCorals · Oct 10, 2019

MnFish1 said:
Why should he try waterbox - he damaged the aquarium when moving it?

That’s true.

TARHEEL78 · Oct 10, 2019

ReefBonanza said:
If i were you and i still got the invoice id tell red sea that i bought it like that and i didn’t see it until now dont mention that you accidentally dropped it .. just tell its been damaged in shipping..

And before someone here throws me rocks, i know its wrong thats why i would not suggest doing it

I'll have to remember not to ever sell you anything.

ReefBonanza · Oct 10, 2019

im sorry i have a wrong mind ..

Nano Gabe · Oct 10, 2019

You guys are funny. No I’m going to be honest about what happened with the tank. I called today but the supervisor was out of the office I should be reciving a call back tomorrow hopefully with some good news.

tehmadreefer · Oct 10, 2019

Nano Gabe said:
You guys are funny. No I’m going to be honest about what happened with the tank. I called today but the supervisor was out of the office I should be reciving a call back tomorrow hopefully with some good news.

Screw honesty, redsea has enough money. That was my tank I'd say it was already damaged lol

MnFish1 · Oct 10, 2019

tehmadreefer said:
Screw honesty, redsea has enough money. That was my tank I'd say it was already damaged lol

You must not own a business that relies on customers being honest? I mean - yeah - everyone would be 'tempted' to do it - but the fact that XXXX has enough money - is a silly argument

TARHEEL78 · Oct 10, 2019

MnFish1 said:
You must not own a business that relies on customers being honest? I mean - yeah - everyone would be 'tempted' to do it - but the fact that XXXX has enough money - is a silly argument

I was going to respond to that post but thought better of it.

vetteguy53081 · Oct 10, 2019

Consult with a well known glass company in your area and see if they are willing to help with replacement and bonding to the tank with sealant

Paleozoic_reefer · Oct 10, 2019

I ordered my RSR from my LFS and had them install it. Just in case it broke during the set up they could claim it was damaged during shipping...

wmo168 · Oct 10, 2019

Nano Gabe said:
Does anyone have the Red Sea customer service number? I can’t find it online.

Aquarium king in fort lauderdale. Call them

reef savvy is in miami. Well known builder. He is building a tank for Ryan home at BRS. Also try tank a lot in Hialeah another builder. But I will Try aquarium king first. In case Also call exotic aquarium on bird road. The owner build the tank for WWC.

Brian_68 · Oct 10, 2019

tehmadreefer said:
Screw honesty, redsea has enough money. That was my tank I'd say it was already damaged lol

Yes, fraud so everyone else has to pay for that person's dishonesty in the form of higher prices.... With exact pictures all over the internet of the damage that would be an easy one to prosecute.

ProfessorAronnax · Oct 10, 2019

MnFish1 said:
But - you did suggest it lol - and I'm amazed. BTW - that wouldn't work anyway - because if you have something drop shipped - its your responsibility to inspect it before the delivery van leaves - once you sign for it - its yours - broken or not. When I got my 750 XXL - the paperwork said 'once you sign for this - we have no liability (i.e. the delivery company) - so I told the driver - he could wait - while I uncrated it - and looked at the tank -or he could help me lol. He actually wanted to see the tank - so we unpacked it and looked at the sump and tank to make sure there was no damage - he then helped me carry it into the house - he got a nice tip.

I did the same when I got my RS tank

Jon Fishman · Oct 10, 2019

vetteguy53081 said:
Consult with a well known glass company in your area and see if they are willing to help with replacement and bonding to the tank with sealant

I wouldn’t do anything until hearing from Red sea first

Westside Guy · Oct 10, 2019

Nano Gabe said:
You guys are funny. No I’m going to be honest about what happened with the tank. I called today but the supervisor was out of the office I should be reciving a call back tomorrow hopefully with some good news.

in the past I have spoken to Amanda in their customer service department and she has been extremely helpful.

ReefBonanza · Oct 10, 2019

tehmadreefer said:
Screw honesty, redsea has enough money. That was my tank I'd say it was already damaged lol

thats exactely how i feel.. im poor so i would do it if i were him
some people are rich and can afford a second tank .. i would try everything to get a replacement for free

Jon Fishman · Oct 10, 2019

ReefBonanza said:
thats exactely how i feel.. im poor so i would do it if i were him
some people are rich and can afford a second tank .. i would try everything to get a replacement for free

If you think you are poor, and are buying Red sea tanks, or are keeping a saltwater tank at all...... or have the internet for that matter........ you may want to reevaluate your definition of “poor”

ReefBonanza · Oct 10, 2019

not poor... but not wealthy as most people i dont have a red sea reefer because i dont have the money for it.. but i still like reef tank and fish so ill still enjoy the hobby with the money i have