Im switching at the last minute. I have a quote from glasscages and I may go with them.
The complete opposite of my experience. And if I could have the experience I did, anyone could. Not worth the risk. Like I said, you don't really get to know a company or its people until things go wrong.
For sure - and I'm glad you had good luck with them. However, there comes a time when the fact that a company could behave in such a way, and produce such a substandard tank is more important than how they behave when everything is going well, in my opinion. No custom tank maker should ever do what they did, and no one should expect their behavior to even be in the realm of possibility. Your edges were nicely polished - and of course they were. They should be. Custom Aquariums specifically said their machine marks were "normal" LOL. People make mistakes and crap happens, but not taking responsibility and making what I imagine are dishonest excuses demonstrates deeper ethical issues at a company, and with its people, that only rise to the surface when called upon to make the choice between excuses, irresponsibility, and unethical behavior, over integrity, accountability, and honesty. The choice one makes at that intersection reveals everything.
Thanks for the support. Yeah, we all need to see this build in process. Can I help with the overflows? Let me know. Thanks again.
Thanks so much for the consideration. we are here to support even if you select a different builder. Have fun with this part of the process.
Just spent some time in Dickson with the @glasscages crew today. Totally cool to see their process. I was impressed with their quality control process...everything gets triple checked before shipping out. When I'm ready to build my tank, they are going to be my goto.
Build looks killer, as do the tanks. Nice job! I'm not a fan of the Custom Aquariums seamless sumps, not just because my experience with that company was horrendous and I'd never give them a dime of business, but also because I can't see into them to see what is going on. Perhaps I'm just used to acrylic sumps in that way, but that is a big detractor for me at least. I'm sure you had your reasons for getting them of course : )Check out how my Build Thread is coming along... Glass Cages tanks and stands.... Custom Aquariums Seamless Sump System inside.
thanks so much. its really radical for sure. So glad you were able to visit the studio. Everyone is welcome!
Glad you had good luck with them - the opposite of my experience. As I said... there comes a time when the fact that a company could behave in such a way, and produce such a substandard tank is more important than how they behave when everything is going well, in my opinion. No custom tank maker should ever do what they did, and no one should expect their behavior to even be in the realm of possibility. People make mistakes and crap happens, but not taking responsibility and making what I imagine are dishonest excuses demonstrates deeper ethical issues at a company, and with its people, that only rise to the surface when called upon to make the choice between excuses, irresponsibility, and unethical behavior, over integrity, accountability, and honesty. The choice one makes at that intersection reveals everything.
Sorry to hear you had such a tough run with Custom Aquariums. Your experience differed somewhat from mine too. After my experience with them, I’m surprised to read how bad things went for you from a customer service standpoint. Sounds like a nightmare.
@Crashjack, you are correct. Tons of changes at Glass Cages. We are here to serve! Thanks so much for noticing and the mention.
Yeah, that sounds light years from my experience, maybe on the flip side of Glass Cages changes, Custom Aquariums has had a change in management for the worse. Just curious - how large was your tank and where are you located? Their motivation seemed to be purely saving money on return shipping and/or making excuses for the quality control issues (machine marks pictured above). They even expected me to pay $1,000 extra for moving expenses, which they said was "technically not our problem." Despicable. I don't blame you for having high standards for a custom tank at all, it should be perfect. 3rd time is a charm I guess, but that in and of itself says something. I wouldn't wish my experience on anyone, so I'm glad you finally got what you paid for.
Huh??? I just checked my c.a. edges and they are perfectly smooth. My wood work actually covers them and all the edges - I just wanted it to hold water, so I didn't even care. But, now that I look, they are smooth.
