Thank you for contacting EcoTech Marine’s Customer Support Department. This Service Exchange Program Agreement (“SEP”) is a binding agreement between you (“You or Yours”), and EcoTech Marine, LLC or C2 Development, Inc. (“ETM, C2, We, or Our(s)”). Below details the information, terms and conditions of the SEP.
Our SEP offers You a replacement part or unit (“Unit”) for personal use while Your original Unit is sent into Us for warranty review or service according to the terms of this agreement.
To participate in the SEP you must meet the following conditions:
1. You must be the owner or purchaser of an ETM or C2 manufactured product;
2. Your Unit must be under warranty;
3. You must provide a valid credit card that we will confirm authorization with a $1.00 non-refundable charge;
4. You must grant Us permission to store your credit card for potential future charges by Us;
5. Your Unit must not be damaged due to wear and tear, misuse, or water of which cause will be determined solely by Our staff; and
6. You must not have previously violated this Agreement.
This Agreement, along with any updates or supplemental terms or verbal statements by Us together constitute the “Agreement” between You and Us.
You agree to provide Us a valid credit card, You agree to allow Us to store Your credit card information for possible future charges, and You agree to allow Us to charge a non-refundable $1.00 authorization on the provided card.
We agree to send you a replacement Unit with a prepaid return label and You agree to send Us your faulty Unit within 30 days of shipment of the Replacement Unit using the prepaid return label. If You fail to send your faulty Unit to Us within the prescribed timeframe You agree to all charges on Your credit card stored by Us to cover the costs of the replacement Unit.
If, after return of Your faulty Unit, We determine the damage is not covered under warranty then you agree to all charges on Your credit card stored by Us to cover the costs of the replacement Unit.
If, after attempting to charge Your credit card, We are unable to process the transaction to cover all costs of the replacement Unit We will contact you for an alternative method of payment. If You are unable to provide said payment we will take all legal remedies, including collections to recover our costs.
If, after receiving Your faulty Unit, We determine it is unsafe for use, We reserve the right to destroy or retain any unsafe part of the Unit.
Regards,
Chris
Chris Fe
